People Operations Coordinator

Join an empowered team that is making a difference in our community!

At PROVAIL, we believe everyone deserves the opportunity to live a meaningful life in their home and community. For more than 80 years, we've partnered with people with disabilities to remove barriers, expand opportunities, and champion inclusion. We bring that same commitment to our employees by creating a workplace where people feel valued, respected, and empowered to thrive.

GENERAL FUNCTION:

PROVAIL is hiring a People Operations Coordinator to join our team and play a vital role in creating a seamless employee experience from onboarding through offboarding. Reporting to the Talent Acquisition Manager, this position is responsible for accurately managing employee lifecycle processes, personnel records, documentation, and sensitive employee data while ensuring compliance with agency standards and applicable federal, state, and regulatory requirements.

We’re looking for a highly organized, detail-oriented, and dependable professional who takes pride in getting the details right, protecting confidentiality, and keeping processes running smoothly. As a key operational partner, the People Operations Coordinator will help maintain data integrity and audit readiness, support seamless employee transitions, and identify opportunities to strengthen and improve People Operations processes across the organization.

This is a full-time, weekday position (Monday–Friday, typical business hours) with an expectation of at least 2-3 onsite days per week at PROVAIL headquarters, and additional in-person presence as needed.

About Us

PROVAIL was founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other complex support needs in the area. Our mission is supporting people with disabilities to fulfill their life choices. We help people decide how they want to live their life in the community and then provide the support services they need to act on those choices.

We are one of the state’s largest private, multi‑service agencies dedicated to meeting the needs of children and adults with all types of disabilities.

What we offer:

• Competitive pay, $28 - $31 per hour, DOE
• Comprehensive medical, dental, vision insurance with highly subsidized employer contribution for the employee. Dependent coverage for qualified family members is available.
• Employer Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Employee Assistance Program
• 104 hours paid vacation plus incremental increases based on years of service
• Twelve paid personal holidays
• Monthly cell phone stipend and mileage reimbursement
• Extensive paid training and professional development opportunities

ESSENTIAL DUTIES:

HR Administration (30%)

• Responds to general, routine employee inquiries and HR inbox messages, redirecting messages to the appropriate People & Culture staff. Assists employees and managers in the use of our time and attendance system.
• Oversees the Employee Referral Bonus Program, approving and processing payments.
• Responds to requests for wage verifications and employment verifications, liaising with employees and requesting agencies as necessary.
• Performs timely background checks in compliance with the Division of Developmental Disabilities (DDD) and/or Division of Vocational Rehabilitation (DVR).
  • Ensures timely completion of annual background checks.
  • Assists employees and candidates with scheduling fingerprint‑based background check appointments.
  • Maintains character competency suitability reviews (CCS).
• Identifies and reports opportunities or deficiencies with existing processes to management, along with recommendations for resolution.
• Provides direct support to the HR Manager, updating the human resource information system (HRIS), creating correspondence, and special projects.
• Assists employees with Public Service Loan Forgiveness (PSFL) applications.

Benefits Administration (20%)

• Coordinates health benefits enrollments and changes in compliance with federal, state and local laws and regulations through the various carriers,…