Manager, Services

Position: Assignment Manager, Relocation Services
Description

Assignment Manager

Help Amazon's global talent thrive through our Workforce Solutions - Assignments team! As part of this specialized organization, you'll serve as the trusted Amazon lead for employees and families navigating international assignments - high-impact, life-changing moves that directly enable Amazon's global growth. In this role, you'll apply deep international mobility expertise to guide senior employees and business leaders through complex assignment decisions.

Your work ensures that every assignment is structured to deliver value to the business while providing high-touch support for the employee and their family. We're seeking an experienced assignment professional who combines subject-matter depth with strong relationship skills and sound judgment under ambiguity.

Key job responsibilities

- Serve as the primary Amazon lead for international assignment cases, owning the end-to-end employee and manager experience from pre-offer consultation through assignment closure

- Apply deep international mobility expertise - relocation, tax, assignment benefits, and cross-border compliance - to advise employees, managers, and HR partners on assignment feasibility and structure

- Conduct business strategy consultations, employee and family needs assessments, and personalized country guidance that enable informed assignment decisions before commitments are made

- Present assignment and repatriation offers, explain benefits packages, coordinate pre-acceptance tax briefings, and facilitate offer negotiations and approvals

- Resolve cross-functional blockers, partner-team conflicts, and vendor performance issues that require senior judgment or escalation authority

- Interpret policy, evaluate exceptions, and make judgment calls on non-standard situations - serving as the subject-matter authority for the team

- Review assignment business outcomes at closure - documenting role continuity, knowledge transfer, market impact, and sponsor-reported value to build the program's return-on-investment narrative

A day in the life

You will advise senior business leaders on whether a proposed international assignment is feasible - weighing  timelines, tax implications, family circumstances, and business urgency to provide a clear recommendation and a holistic, structured plan. You'll present complex offer packages, coordinate across Relocation, Immigration, Tax, Benefits, Compensation, and vendor partners to keep cases moving, and step in to resolve issues that require senior judgment or escalation authority.

You'll also mentor Assignment Specialists, provide coverage guidance on complex case scenarios, and contribute subject-matter expertise to program-level improvements.

About the team

The Assignment Concierge Service is Amazon's dedicated assignment support team. We provide end-to-end, high-touch case management for employees and families on international assignments - one named point of contact, proactive coordination across 10+ partner teams, and personalized guidance through every phase of the assignment lifecycle. Our mission: enable Amazon to place the right talent in the right location, with a bar-raising experience that reflects the significance of these career-defining moves.

Basic Qualifications

- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field

- Experience managing complex and fast-moving issues

- Experience communicating effectively with senior leadership

- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)

- - 5+ years of experience in international mobility, global relocation, or expatriate…