Data Scientist, PXE Strategic Insights

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Our product and GTM leaders need to understand which usage patterns actually drive business outcomes such as renewal, expansion, and revenue growth. We have product data scientists who help product teams learn fast through experimentation. This role goes deeper: building the models and research portfolio that answers our hardest strategic questions about product-led growth.

You ll own the strategic research agenda at the intersection of product usage and business performance. Questions like:
What usage stage in what timeframe drives the best renewal rates? Which feature combinations predict outsized platform consumption? What usage patterns separate accounts that expand from those that churn? Your insights will directly shape product roadmap prioritization and GTM strategy.

• Strategic Research Drives Decisions:
  Your models and insights are cited in product roadmap discussions, GTM strategy sessions, and executive reviews. Leaders say "the data shows..." and reference your work.

• Cross-Functional Influence:
  Product and GTM stakeholders seek you out for partnership on strategic questions. You translate complex analyses into clear recommendations that drive action.

• Research Portfolio Management:
  You maintain a portfolio of 2-3 concurrent research initiatives, balancing quick wins with deeper multi-quarter investigations. You navigate competing stakeholder asks and synthesize them into coherent research plans.

• Methodological Leadership:
  You raise the bar for how we think about usage-to-outcome modeling. The team learns from your approaches to causal inference, predictive modeling, and working with messy behavioral data.

• AI-First Innovation:
  Qualtrics is investing in its data science and AI tool stack for our product innovation, which you’ll leverage to accelerate insight generation while maintaining statistical rigor.

• Strategic Scope:
  You ll own research that influences company-level strategy, giving you visibility with Product and GTM leadership and exposure to board-level discussions.

• Technical Leadership Track:
  This role positions you for either technical leadership (principal data scientist) or people leadership (manager/director) based on your interests. The soft skills required here, including stakeholder management, ambiguity navigation, executive communication, are foundational for either path.

• Cross-Functional Fluency:
  You ll develop deep expertise in both product analytics and revenue analytics, a rare combination that s highly valued in B2B SaaS companies.

• Own the Strategic Research Agenda:
  Build and maintain a portfolio of research initiatives investigating usage patterns that drive business outcomes. Navigate ambiguous or competing executive asks and synthesize them into clear research plans. Define what "good enough" looks like for each question, balancing rigor with actionability.

• Model Usage to Business Outcome Relationships:
  Develop predictive models for renewal, expansion, and NRR based on product usage patterns.…