Cloud Operations Engineer

Overview

Mongo

DB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of Mongo

DB. The Cloud Operations Engineering team at Mongo

DB is a worldwide team responsible for the consistent operational success of every Mongo

DB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud. You are excited about the core mission of Mongo

DB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the early members of a 24/7/365 global cloud operations team.

• Coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring uptime guarantees to the Atlas customer base
• Scale the worldwide Cloud Operations Engineering team through strategic implementation and refinement of new processes and tools
• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in proactive resolution
• Automate routine monitoring and troubleshooting tasks
• Diagnose live incidents, differentiate between platform issues versus usage issues, and take steps toward resolution
• Assist in performing root cause analysis after incidents are recovered; identify breakdowns in processes or workflows and what changes are needed to prevent similar events
• Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs
• Work with product management, cloud engineering and support to identify areas for improvement in the management applications powering the Atlas infrastructure
• Inform executive leadership and escalation management personnel of major outages
• Coordinate and participate in a weekly on-call rotation to handle short-term customer incidents (proactive from automated monitoring or reactive alerts via the Technical Services team)

• Experience as an on-call Dev Ops, SRE, or Cloud Operations engineer (at least 2 years)
• Expertise with Linux system administration, configuration, and troubleshooting
• Experience in monitoring, system performance data collection and analysis, and reporting
• Knowledge of database operations and concepts
• Expertise with networking technologies such as DNS, TCP/IP
• Familiarity with Amazon Web Services and other Cloud platforms (e.g., GCP, Azure)
• Knowledgeable about a wide range of web and internet technologies
• Ability to write small programs/scripts to solve short-term systems problems
• A CS/CE degree or equivalent experience
• At least 1 of the following programming languages:
  Java, Go, Python, Java Script
• A keen interest in learning new things

• Be a US Citizen

• MongoDB
• Splunk
• Kubernetes

• Competitive salary, equity, pension and health insurance
• Regular performance, compensation and development reviews
• 20 weeks Maternity & Paternity leave to spend time with new arrivals

Mongo

DB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. Mongo

DB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, Mongo

DB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on Mongo

DB for their most important applications, we’re powering the next era of software.

Our compass at Mongo

DB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us Mongo

DB.

To drive the personal growth and business impact of our…