Manager, Incident Ops and Observability

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. We are seeking a manager to help build our new Site Reliability Engineering team to strengthen operational excellence across the Infrastructure & Security and F5 Digital organization.

This role will play an important part in Digital’s incident management strategy, building out the Reliability Operations Center and monitoring capabilities and technologies required to help Digital understand problems before our users do. The ideal candidate will bring deep expertise in incident lifecycle management—from detection and triage to resolution and post-mortem—and will collaborate cross-functionally to drive continuous improvement in our security posture.  

This role requires strong leadership, technical acumen, and the ability to operate under pressure while maintaining clear communication with stakeholders at all levels.
** Key Responsibilities*
* ** Qualifications
* * 5+ years of experience in running NOC/SOC/SRE teams with a focus on monitoring and observability

Experience with SIEM, SOAR, and log analysis tools (e.g., Splunk, Data Dog, Panther, Crowdstrike).

Experience with observability tools, especially tooling focused on synthetics, metrics, and infrastructure telemetry (e.g. Grafana, Thousand Eyes, Logic Monitor, Pingdom, Zabbix)
Excellent communication skills with the ability to convey technical information to both technical and non-technical audiences. Ability to lead under pressure, prioritize effectively, and make decisions in high-stakes situations. Familiarity with AWS, Google Workspace, and common SaaS platforms. Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or related field (or equivalent experience).
** Preferred Qualifications
** Experience working in infrastructure, IT, or security organizations. Familiarity with tools such as Tableau, Power

BI, or other reporting/analytics platforms.

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.

Request by contacting
** Remote**:
Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.
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