More jobs:
Technical Support Engineer
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-02-16
Listing for:
AiOmed
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Overview
We’re Hiring:
Technical Support Engineer (L2)
Location: Remote (candidates must be based in Seattle, WA)
Working hours: 6:00AM — 3:00PM, Monday to Friday
About the Role
We are seeking a highly skilled L2 Technical Support Engineer to join our team. This role requires a proactive problem solver with excellent communication skills who can support our customers in real time. You will serve as a critical link between our technology and our clients, ensuring smooth operations and exceptional service.
Responsibilities- Act as a senior escalation point for complex technical issues
- Provide real-time remote support to customers, responding promptly to issues and requests.
- Connect securely to customer environments and troubleshoot problems using advanced tools.
- Monitor dashboards to detect anomalies, performance issues, and potential risks.
- Analyze issues to identify potential root causes and propose effective solutions.
- Collaborate closely with product and engineering teams to resolve complex technical problems.
- Document support activities, resolutions, and share knowledge with internal teams.
- Maintain clear, professional, and empathetic communication with customers.
- Minimum 5 years of experience in a technical support, Dev Ops, or system engineering role.
- Proven ability to troubleshoot and analyze complex software/system issues.
- Experience with monitoring dashboards, diagnostic tools, and remote troubleshooting.
- Experience with SQL, REST APIs, JIRA, Postman, Grafana.
- Ability to read logs and detect failure points.
- Troubleshoot deployment issues and provide remote user support.
- Strong communication and customer service skills, with the ability to explain technical issues clearly.
- Self-starter comfortable working in a fast-paced startup environment.
- High level of spoken and written English is required
- Availability to work Monday to Friday, 6:00AM — 9:00 PM
.
- Experience with healthcare software, SaaS, or mission-critical systems.
- Familiarity with SQL, APIs, or log analysis.
- Previous startup experience.
To apply, please send your CV to:
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