IT Coordinator

Overview

Blink UX is looking for a talented IT Coordinator to join our Seattle studio. Blink’s IT Coordinator will support staff and clients with a wide range of technology needs. This role will focus on supporting Blink’s UX research lab technologies and will require knowledge of macOS and Windows operating systems, as well as an understanding of modern audio-visual equipment and streaming technologies.

This individual will also be responsible for ticket queue and inventory management, hardware and software provisioning, and triaging the help desk ticket queue. This is an on-site role based in our Downtown Seattle studio.

• Managing the UX research lab technology for the Seattle studio, including setting up video capture techniques, streaming capabilities, and various software/hardware needs depending on the research study.
• Delegating and responding to help tickets to assist users in troubleshooting problems.
• Managing software and hardware inventory, including wiping, provisioning, and shipping.
• Collaborating with the IT team to identify opportunities for improving operational processes, policies, and documentation.
• Drafting standard operating procedures and knowledge bases for users.
• Advocating for users while understanding business goals.

• 1+ years of experience in a relevant field such as helpdesk or A/V tech support.
• Basic understanding of physical networking.
• A/V tech knowledge:
  Familiar with IP-based video technologies, e.g., NDI video protocol.
• Working knowledge of various audio quality control concepts.
• Working knowledge of video/streaming systems, including video encoding and processing and applications similar to OBS.
• Working knowledge of video techniques, including composition, white balancing, and editing.
• Strong verbal and written communication skills.
• Knowledge of both macOS and Windows (administration and troubleshooting).
• Experience with mobile platforms.
• Experience with basic web application administration, including Zoom, Box, Office 365, G-Suite, Slack, etc.
• Understanding of technology constraints/capabilities.
• Familiar with remote support tools.

$58,500 - $75,500 a year

We provide clear career paths and opportunities for growth while maintaining a strong sense of inclusivity in our workforce. We practice salary transparency; each role is assigned a clear salary band. The above pay rate represents the expected salary for this position and will be reviewed by a recruiter based on experience, location, and other factors.

If your experience looks a little different from what we’ve identified and you think you would be a good fit for the role, we’d love to learn more about you. Please include a cover letter and state why you think you’d be a good fit.

Blink UX is a product design consulting firm creating products that people use, love, and remember. Blink has over two decades of experience in UX research, strategy, and design. For more information, visit

Maintaining a positive company culture requires careful curation, management, and rigor. At Blink, we design our culture to ensure employees have the structure and guidance to develop their skills and abilities for a rewarding career.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender identity, age, disability, or length of unemployment. We may collect personal demographic information to comply with federal and state Equal Employment Opportunity record-keeping requirements and to measure and improve diversity at Blink.