Principal IT Production Engineer

Overview

This opportunity is open to current King County employees. We are not accepting external applications at this time.

KCIT’s Platform Applications team is seeking a highly skilled IT Production Engineer - Principal to support and administer our application portfolio, and act as a technical lead for application projects. The successful candidate will have extensive knowledge and experience with software administration, integration, and scripting, as well as basic knowledge and experience with SQL databases, Windows and Linux server administration, and an understanding of application runtime, middleware, OS, virtualization, servers, storage, networking technologies and Azure Cloud services.

Experience is needed in supporting production application technology domains, and troubleshooting complex technical issues. Responsibilities include creating standard operating procedures, establishing processes and documentation, maintaining services, writing automation scripts, performing lifecycle management, planning and implementing work tasks, and resolving technical issues. This role will collaborate with vendors, colleagues and business partners to enhance services and design and implement solutions that meet business requirements, driving automation and best practices to improve consistency and customer experience.

Additionally, as Technical Lead for new and upgrade software projects, this candidate is responsible for the design, engineering, implementation, and operational support of application solutions. This candidate will oversee technical aspects of projects, including project scope, communications, priorities, goals, and deliverables. The role will assist with technical issues and architectural needs, document designs of new and emerging technologies and comply with KCIT standards.

It will provide in-team training on new technologies, ensure proper documentation, secure the production technology domain using industry and KCIT standards, and act as the final escalation point for technical problems. The role also involves identifying and implementing technology roadmaps, and leading and documenting technical requirements for projects. It is responsible for analyzing and resolving recurring incidents and problems, interacting with cross-functional teams and stakeholders.

The candidate will lead change management, architectural reviews, risk mitigation processes, and take overall ownership of technology aspects of projects.

KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT delivers smart technology solutions that support customers and communities. KCIT is committed to workforce equity and inclusive recruitment to obtain the highest quality workforce in the region.

• Establish and upgrade application systems and associated servers, databases, scripts and integrations for lifecycle management and technology roadmaps.
• Troubleshoot system issues and coordinate progress with customers and stakeholders, collaborating with vendors and KCIT cross-functional teams.
• Act as final point of escalation in application system support.
• Establish and support system documentation and cross-train team members on technical systems.
• Act as technical lead for application projects, overseeing KCIT technical requirements for systems and coordinating with customers, stakeholders, vendors and cross-functional teams.
• Build presentations and present for architectural reviews for phase gate approval.
• Utilize organizational and time management skills while balancing several ongoing projects and system maintenance.
• Regularly interact with customers, vendors, and cross-functional KCIT teams.
• Continuously learn about and apply knowledge on technologies and systems used within KCIT.
• Participate in an After-Hours Support Rotation.

• Possess a BS or MS in Computer Science or Computer Engineering, or an equivalent combination of education and work experience.
• Six or more years of experience with Microsoft products, software support, and application integrations.
• Basic understanding of runtime, middleware, OS, virtualization, servers, storage and networking technologies.
• Good understanding of IAAS and PAAS. Basic proficiency in Azure Cloud services.
• Knowledge of Agile methodology.

• Oversee technical project aspects, including scope, communications, priorities, goals, and deliverables with stakeholders.
• Support architecture design needs and assist in resolving technical issues.
• Document new technologies, provide in-team training, and ensure system documentation is available and current.
• Lead change management, design and architectural reviews, and risk mitigation processes.
• Provide direction, cross-training, and guidance to team members when serving as the technical lead on projects.
• Communicate and present solutions, business process improvements, and integrated requirements to…