IT Support Technician

Overview

It's fun to work at a company where people truly believe in what they are doing!

Job Description: We are seeking an IT Support Technician to provide hands‑on, on‑site technical support for end users in a professional office environment. This role is focused on delivering excellent customer service while supporting desktop and laptop systems, conference room technology, and enterprise applications.

• Provide on‑site deskside support for laptops, desktops, printers, phones, and peripherals
• Respond to support requests via ticketing system, phone, and email
• Troubleshoot hardware, software, and basic network connectivity issues
• Support conference room technology, including video conferencing and presentations
• Assist with equipment deployments, software installs, and hardware refreshes
• Perform office moves (disconnect, relocate, and reconnect equipment)
• Track and maintain hardware and asset inventory
• Communicate clearly with users regarding issue status and resolution timelines
• Escalate complex issues as needed while maintaining ownership through resolution

• High School Diploma or equivalent
• 1+ year of IT support or client‑facing technical experience
• Experience supporting Windows 8.1/10 environments
• Familiarity with Active Directory user and group management
• Basic understanding of networking concepts (LAN, Wi‑Fi, VPN)
• Experience using ticketing systems (Service Now preferred)
• Strong customer service, communication, and troubleshooting skills
• Ability to work independently and as part of a team
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Flexibility to work rotational or off‑hours shifts
• Experience with Office 365 and Exchange
• Exposure to DNS, DHCP, file and print servers
• Antivirus and endpoint security experience (McAfee or similar)
• MCSA or MCSE certification

• Hands‑on, customer‑focused IT role
• Opportunity to build enterprise IT experience
• Collaborative, team‑oriented environment

The Compensation range for this role is 25.00 to 29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual s location, skills, experience and qualifications.

To Learn About Epiq s Benefits.

If you like wild growth and working with happy, enthusiastic over‑achievers, you ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.