Service Coordinator

Visions Espresso has been at the heart of the specialty coffee industry for over 40 year supporting cafés, roasters, and hospitality teams across the U.S. We sell, service, and support the world’s best commercial coffee equipment, working with iconic manufacturers like La Marzocco, Synesso, and Nuova Simonelli
, alongside industry leaders such as Mahlkönig and Mazzer
.

But Visions is more than equipment. We’re builders, fixers, educators, and long-term partners. Our Service Department is the backbone of our brand and is grounded in deep technical knowledge, a service-first mindset, and real relationships with the people behind the bar.

If you believe great coffee deserves great support, you’ll feel at home here.

You’ll be on the front lines of keeping cafés running and communities caffeinated. As a Service Coordinator, you’ll help turn problems into solutions and customers into long-term partners.

• Be a trusted point of contact for service customers via phone and email
• Handle incoming service and technical calls with confidence, clarity, and empathy
• Schedule service calls, preventative maintenance, and follow-ups that keep equipment (and businesses) running
• Create, manage, and close work orders from intake through completion
• Keep service records clean, organized, and useful in our CRM
• Collaborate closely with service, sales, and operations teams
• Participate in demos, trainings, and industry events to deepen your skills and grow your impact

• 1+ year of coffee experience (barista, café lead, roaster, tech support, etc.)
• The ability to translate technical info into human language
• A people-first mindset and genuine curiosity about coffee equipment
• Strong communication, organization, and follow-through
• Comfort with Google Workspace, Slack, and CRMs (we use Hub Spot)
• A desire to learn, grow, and be part of something bigger than a job

Bonus points if you love solving puzzles, helping people under pressure, or nerding out about coffee gear.

• 💰 $25+ per hour (depending on experience)
• 🕒
  30–35 hours per week (flexible scheduling based on availability)
• 🩺 Health, dental & vision insurance (
  50% company-paid
  )
• 🕒 Paid time off & holidays
• ☕ Employee discounts on coffee & equipment
• 💼 401(k) with company contribution
• 🌱 Mentorship, training, and real professional growth opportunities

If you’re excited about supporting great coffee, great people, and a company that’s been doing things the right way for decades we want to hear from you.

Excited to meet you! Let s keep specialty coffee moving forward. ☕🔥