Help Desk Specialist I/II
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-02-16
Listing for:
MSM Technology
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Provides IT support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Follows escalation procedures for escalating tickets and incidents to higher Tiers for further troubleshooting and resolution.
- Responds to telephone calls, email and personnel requests for technical support with professionalism and high end user satisfaction.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution.
- Familiarity with standard IT concepts, practices, and procedures.
- Other duties as assigned.
- Positions available at varying experience levels including 0-2 and 2-4 years.
- AA degree or equivalent experience.
- Relevant IT certification like Comptia A+ or Security+ preferred but not required.
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