Help Desk Specialist III
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-02-16
Listing for:
MSM Tech Inc.
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Provides IT support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Provides escalation support for complex technical issues that are elevated from Tier I/II for further troubleshooting and resolution.
- Responds to telephone calls, email and personnel requests for technical support with professionalism and high end user satisfaction.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Supports the creation and maintenance of SOPs, FAQs, user training, and other technical documentation to support deliverable requirements, internal team needs, and to share with end users to support self-resolution.
- Familiarity with standard IT concepts, practices, and procedures, to include ITIL and ISO best practices.
- Other duties as assigned.
- 4-6 years of relevant experience required.
- AA degree or equivalent experience.
- Relevant IT certification like Comptia A+ or Security+ preferred but not required.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×