Director​/Lead - Datacenter Field Applications Engineering

THE ROLE

We are looking for our next team member to lead the AMD technical engagement with this strategic Mega Datacenter customer in the Seattle, Washington area. The technical lead will be proficient in server hardware and software technologies and will manage the team of FAEs supporting the account. Responsible for leading all aspects of technical engagement with the customer, accountable to the Field Engineering Director and Sales Team for the account.

• Collaborating with sales to communicate AMD's competitive advantages for cloud workloads.
• Concept, architecture, and implementation of new systems around AMD datacenter computing technologies.
• Onsite and remote customer support through the development process, including tools, documentation, implementation, and debug.
• Coordinating forward looking strategic technical initiatives/investigations.
• Leading performance optimization efforts for CPU, GPU, FPGA, and networking workloads.
• Advocating within AMD for new features/technology to meet customer needs.

There is an emphasis on platform and end user workload optimization, requiring a technical understanding of x86 server platform and processor SOC architecture, the Linux operating system, common cloud and MDC workloads, and performance profiling and monitoring utilities.

Does this sound like you? We'd love to talk!

• Experience managing a customer facing engineering support team.
• Excellent interpersonal and communication skills (written, verbal and presentation) with a balance of hardware, system architecture and application software expertise.
• Proven track record in CPU and server system architecture, server benchmarks, GPU computing, FPGA accelerators, and server platform enablement.
• Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems involving multi-disciplined, multi-functional teams and many priorities at once.
• Ability to cultivate strong internal (sales, marketing, engineering) and external (customer) relationships.
• Physical requirement: able to lift up to 50 lbs. (racking hardware).
• Willing to travel up to 25%.

• Manage small but growing team of FAEs supporting AWS.
• Articulate the benefits of AMD based technology offerings for the cloud service provider and MDC market verticals.
• Provide hands‑on, expert‑level technical guidance to systems engineers and application developers.
• Partner with other AMD subject matter authorities to tackle specific customer challenges.
• Lead technical design sessions; architect and detail technical solutions that are aligned with end‑user objectives.
• Architect, install and test solutions in‑house, as needed, to ensure successful deployments and evaluations.
• Design and lead the execution of evaluations to ensure a quality solution is delivered, providing technical assistance to sales for overall account strategy based on AMD datacenter solutions.
• Gather a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus our competitors.
• Drive customer feedback into AMD sales, business unit and engineering teams.

More day‑to‑day will include:

• Provide technical guidance to sales personnel and the customer in the evaluation, design and development of AMD based server and/or data center solutions as identified by sales leadership.
• Partner with sales in uncovering possible application of our products and solutions to meet customer requirements.
• Align with AMD Sales, Architecture, Development, CTO, Business Unit, and other relevant teams as needed to accomplish account goals.
• Perform technical presentations, training and updates for customers, partners, and prospects.
• Translate customer business issues and requirements into technical solution opportunities/engagements that best demonstrate our product offerings.
• Keep abreast of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors.
• Keep up‑to‑date on relevant competitive solutions and work with internal teams to provide responses…