Business Systems Analyst

Overview

Do you enjoy digging into complex business problems, mapping how systems really work, and shaping solutions that deliver meaningful outcomes? As a Business Systems Analyst (BSA) here at Delta Dental of Washington, you will partner closely with business stakeholders, architects, developers, engineers, and testers to define requirements, surface risks, and guide solutions across the full project lifecycle.

This role is ideal for a critical thinker who thrives in ambiguity and brings clarity, structure, and foresight to complex initiatives. You will translate evolving business needs into clear, actionable requirements, anticipate downstream impacts, and help teams make informed decisions that balance user needs, technical constraints, and long-term value. If you enjoy influencing outcomes, connecting strategy to execution, and improving how systems and processes work together, this role will feel like home.

At Delta Dental of Washington, our vision is that all people can enjoy good oral and overall health—with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable, we lean in with Courage, we stay Curious, we are Inclusive, and we act with Integrity.

Delta Dental of Washington offers highly competitive medical, dental, and vision plans as well as a generous 401k match, and all employees start accruing vacation and sick time on their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $71,100.00 – $, and for Eastern Washington varies between $63,444.00 - $97,174.00. Delta Dental of Washington intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following:
The list of responsibilities listed is not intended to be comprehensive. Delta Dental of Washington and its affiliates reserve the right to change the responsibilities at any time with or without notice.

• Lead business requirements gathering and documentation for products or corporate projects by translating business needs into clear functional specifications, supported by data analysis, process mapping, and concise system documentation.
• Partner with business, product, engineering, and vendor teams to ensure requirements are well understood, feasible, and implemented as intended throughout the delivery lifecycle.
• Identify risks, gaps, and conflicts early by clarifying assumptions, assessing impacts, and proposing solution options before issues escalate.
• Connect business objectives to system and technical decisions, ensuring solutions align with intended outcomes, architectural standards, and cross-functional dependencies.
• Support end-to-end delivery by participating in design reviews, backlog refinement, testing support, and implementation readiness activities.
• Champion continuous improvement by identifying patterns, inefficiencies, and recurring pain points, and recommending enhancements to processes, systems, and data quality.
• Serve as a trusted advisor to stakeholders by balancing business priorities, user needs, and technical tradeoffs.

• Strong expertise in eliciting, documenting, validating, and managing business and technical requirements for new or enhanced system functionality.
• Ability to anticipate downstream impacts across systems, data, workflows, and user groups, and recommend solutions that mitigate them while aligning with enterprise architecture and long-term business goals.
• Proven ability to influence stakeholders, facilitate alignment, and drive clear decisions in environments with ambiguity, competing priorities, or complex tradeoffs.
• Experience working across the software development lifecycle (SDLC) using multiple delivery methodologies; comfortable collaborating with developers, testers, architects, and vendors.
• Familiar…