IT System Administration - Journey

About the Agency & Division:

Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The ITD exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

This position is responsible for ensuring the stable operations of the Secure Automated Firearms E-Check (SAFE) application and its interfaces to partner agencies' applications and data. SAFE is a cloud based system that allows firearm dealers to submit background checks and receive the results via a web-based user interface. It is also utilized by WSP Firearm Background Division (FBD) examiners to determine the eligibility of applicants and adjudicate those background checks.

To ensure FBD staff and the supporting technology are able to process firearm background checks efficiently, accurately and without interruption in accordance with RCW 43.43.580, this position requires familiarity with:

• FBD business processes
• State and Federal legal requirements

Technological architecture used by the vendor, cloud provider and data sources.

• Supports the FPD core business applications by configuring, integrating, testing, troubleshooting, monitoring, and responding to application incidents with timely resolutions and collaboration with the SAFE vendor and technical team.
• Identifies and assigns priority to incidents and requests to ensure alignment with division expectations.
• Track and report on all open incidents and requests.
• Unit tests all changes to application and configuration and ensures alignment with division quality assurance processes.
• Engages with partner agencies to ensure quality assurance testing is completed and documented.
• Use subject Matter Expert (SME) knowledge and requirements elicitation methods to define the functionality requirements for new business needs.
• Organize the requirements to support the goals and objectives of the new business needs and provide requirements documentation to the vendor and technical team.

• Bachelor’s degree in a field related to information technology, mathematics, or engineering and 4 years of experience in information technology areas of application development, database management, or system administration.
  OR
  • Eight years of information technology experience in one or more of the following areas: application development, system administration, connecting applications with application programming interfaces (API), SQL coding, XML/XSLT, network communications, Business Analysis.
• Five years of information technology experience above must include a minimum of two years experience writing SQL code for the purposes of developing reports, providing metrics, and/or troubleshooting a transaction processing system.

• Healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

NOTE:

This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to here. A hybrid work schedule may be available after training and/or probationary period has been successfully completed.

Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please  to determine your eligibility.

For more information regarding how to apply for this position, please .

Questions? Please contact Aleesha Brown at  or via e-mail wn.gov.