UX Researcher

Aquent is partnering with a global leader in online commerce, a company dedicated to empowering businesses and individuals through its vast digital ecosystem. This innovative client is at the forefront of creating seamless and efficient digital experiences, continuously striving to enhance its platform for millions of users worldwide. Join a team that values customer obsession and impactful design, contributing directly to the evolution of a world-class online selling environment.

Are you a seasoned user research expert passionate about shaping intuitive digital experiences? We are seeking a highly skilled and driven individual to play a pivotal role in optimizing the platform experience for our client’s diverse user base. Your work will directly impact the success and satisfaction of countless businesses, making their online operations smoother and more effective.

• Document best practices for user research and develop a comprehensive usability toolkit for conducting formal and informal studies.
• Champion usability best practices across relevant business units, extending influence beyond the immediate design team.
• Design and conduct a wide array of user experience studies, including competitive reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs, paired comparisons, structured interviews, contextual inquiry, task analysis, heuristic reviews, remote testing, and card sorting.
• Create tasks and materials for testing, defining clear success criteria for each study.
• Present compelling usability study results and deliver actionable, research-based recommendations to product teams.
• Observe user sessions, meticulously documenting observations for analysis, and effectively communicate findings to the design team to ensure proper implementation.
• Collaborate closely with designers to analyze and refine wireframes and mockups prior to development, fostering greater ease of use and positive user experiences.

• Advanced degree in Cognitive or Experimental Psychology, Technical Communication, Human Computer Interaction, or equivalent practical experience.
• Minimum of 7+ years of dedicated experience in user research and conducting formal usability studies.
• Demonstrated expertise in designing and executing usability studies and user research, including contextual inquiry, screening questions, study plans, and comprehensive reports.
• Proficiency in quantitative and qualitative user research methodologies and data analysis (6+ years).
• Extensive experience with various research techniques such as surveys, heuristic evaluations, and usability testing (6+ years).