Site Reliability Engineer - Network Engineer; Onsite - Seattle, WA

Job Description

Nordstrom Technology seeks an exceptional Site Reliability Engineer with deep networkingexpertiseto join ourNordstrom

Operations Center (NOC) team.

You'll maintain"eyes on glass" monitoring of application services and critical network infrastructure, ensuring the health and reliability of Nordstrom's retail operations. This role combines proactive monitoring, incident response, and root cause analysis with advanced network troubleshooting—diagnosing complex issues spanning the full stack and driving resolution of P1/P2 incidents that impact business operations.

This role is offered asonsite in Seattle, WA supporting Nordstrom's 24/7 NOC. Candidates must be available to work in office at the Nordstrom corporate headquarters 5 days/week with shifts starting at 6:00 AM PST, including one weekend day per week (Saturday or Sunday) as part of regular rotation.

• Maintain real-time monitoring across application services, network infrastructure, and business KPIs (site visitors, order flow, revenue-impacting metrics)

• Participate in 24/7 on-call rotations, responding to Pager Duty alerts and managing incidents through Service Now workflows

• Lead P1/P2 incident troubleshooting, coordinating with engineering teams and vendors to restore service rapidly

• Perform real-time network diagnostics and performance testing during active incidents

• Monitor and troubleshoot routers, switches, firewalls, load balancers, wireless systems, and SD-WAN solutions

• Analyze network performance,identifybottlenecks, and recommend optimization strategies

• Investigate connectivity issues, VLAN configurations, routing problems, and security events

• Coordinate with network engineering during changes, maintenance windows, and infrastructure upgrades

• Maintain visibility into multi-vendor cloud environments (AWS, Azure) and cloud networking architectures

• Conduct deep technical investigations focusing on credential expirations, service account failures, authentication incidents, and cascading failures

• Document findings in detailed RCA reports with actionable remediation steps

• Build and refine monitoring dashboards to improve Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM)

• Contribute to AI-driven incident detection and automated response initiatives, building autonomous monitoring and remediation capabilities

• Develop scripts and automation to remediate common incidents, reduce manual toil, and accelerate response workflows

• Create automated health checks and build integrations between monitoring platforms (New Relic, Pager Duty, Service Now, Jira)

• Enhance monitoring, logging, and alerting using New Relic or similar platforms

• Track operational metrics (MTTD, MTTM, incident trends) and build executive-level dashboards

• Support SLO/SLI definition and tracking for critical services and network infrastructure

• Collaborate with teams to improve fault tolerance, redundancy, and disaster recovery

• Work closely with software engineering, infrastructure, and network teams to improve operational readiness

• Communicate effectively with stakeholders at all levels during incidents and post-incident reviews

• Contribute to NOC optimization including shift scheduling and process improvements

• Strong understanding of TCP/IP, OSI model, routing protocols (BGP, OSPF), and switching technologies

• Experience troubleshooting network connectivity, packet loss, latency, and performance issues

• Proficiency with network monitoring tools and packet analysis (Wireshark,tcpdump, Net Flow/sFlow)

• Knowledge of DNS, DHCP, VLANs, VPNs, firewalls, load balancers, and network security

• Hands-on experience with MISTorAruba wireless management or similar enterprise wireless platforms

• Deep understandingwith
  
  Juniper Networks routing and switching platforms

• 1-3+ years in site reliability engineering, NOC operations, or similar roles (flexible based on networking depth)

• Proficiency with New Relic or similar enterprise monitoring platforms

• Strong cloud platform experience (AWS, Azure) and cloud networking concepts

• Hands-on containerization and orchestration experience (Docker, Kubernetes/NSK)

• Familiarity with Kafka streaming platforms and CI/CD pipelines

• Proficiency in Python, Go, Bash, or Power Shell for automation and troubleshooting

• Experience with REST APIs and system integrations

• Proven track recordmanaging P1/P2 incidents in 24/7 production environments

• Experience with Pager Duty, Service Now, and Jira

• Strong analytical skills diagnosing complex, multi-layered technical issues under pressure

• Root cause analysis experience with detailed technical documentation

• Bachelor's degree in computer science, engineering, networking, or equivalent degree

• Network or Security…