Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full‑stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI‑first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you’re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads.

You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience, you successfully perform project‑related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects.

• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation

• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries
• Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products

• Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)
• Have an overview of market feature requirements and provide feedback to steer the development of products’ features
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

• Minimum 2 to 4 years of strong, related experience that has developed your expertise in pre‑sales, tech sales, system integrations, or similar roles.
• Experience in a technical role in the Telecommunications industry, CPaaS/SaaS space.
• Experience with Voice products is highly valued.
• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.
• You have the ability to challenge the status quo.
• You have an Engineering background and passion for IT and technology.
• You can create, test, and validate APIs to ensure stable, scalable, and high‑quality integrations.
• Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs).
• Able to present products and ideas with ease, confidence, and persistence.
• Project management experience is a must.
• Thrives in a fast‑paced and dynamic environment.

Salary Range
: $100,000 – $130,000 USD annual base…