DCHS Agiloft Functional Analyst II

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences. King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, self‑reliant and connected to community.

In addition to directly serving clients, we also contract a substantial portion of our nearly $1.7B annual budget to local community‑based organizations who provide innovative and culturally responsive services to King County residents. Thus, the cornerstone of our department's work is procuring, contracting for, and monitoring the outcomes of these services. In 2023, DCHS developed and implemented Agiloft, an end‑to‑end contract life cycle management tool, to consolidate and modernize our legacy contract management systems and provide a portal for contracted providers.

Over the past three years, we have stabilized the system's contract management module, fully implementing its invoicing and procurement functionality. Additional workflow development and enhancements are expected in the years to come.

DCHS is seeking two Career Service Functional Analyst II professionals who bring strong analytical skills, a commitment to learning, and a passion for supporting technology systems and their users. These roles will join a skilled team to provide end‑user support and training, develop and maintain technical documentation, monitor and troubleshoot system performance, and document business processes and requirements. The incumbents will also design and deliver clear, effective training materials and sessions, and contribute to the development and implementation of quality assurance protocols and practices.

• Serve as the business' expert in the configured Agiloft system. Continually strive for the system to meet the business' evolving needs--maintain data tables, configure new workflows and functionality, stay abreast of product changes, etc. Facilitate complex system changes; identify, analyze, and prioritize system change requests; assess potential system‑wide impacts of proposed module configuration changes.
• Identify, analyze, and prioritize system change requests; assess potential system‑wide impacts of proposed module configuration changes.
• Develop and implement routine system quality assurance reports and improvement approaches. Conduct testing and quality assurance in test environments. Generate and analyze reports using tools such as SQL, Power BI, Tableau, or Oracle.
• Develop and maintain training materials and training events for multiple end‑user groups; provide ongoing technical assistance and develop systemic approaches to building users' skill and ability to self‑resolve technical questions.
• Work with internal teams and stakeholders to gather requirements for system enhancements. Translate business needs into functional specifications. Ensure the system is well documented and develop plans for sustainability.
• Assist with creating and managing user accounts. Troubleshoot, track, resolve and document system problems and issues. Act as technical expert in solving referred issues from less experienced staff.
• Respond to Agiloft‑related inquiries from staff and external providers. Offer guidance on workflows, compliance processes, and system navigation.
• Assist in managing backlog items, tracking issues, and prioritizing enhancements. Ensure timely resolution of requests and system improvements. Collaborate with other Functional Analysts, vendor, and KCIT staff to maintain system stability and functionality.
• Perform other related duties as assigned.

• Experience learning, documenting and continually improving business workflows and processes.
• Knowledge, understanding, and technical skills in system analysis; relational databases, automated systems data modules, table relationships, and views.
• Demonstrated experience developing training materials and providing training and…