IT​/Tech Technician, Technical Support

NBBJ is an award-winning design firm recognized as a TIME
100 Most Influential Company, a Fast Company Most Innovative Architecture Firm and a two-time 2025 AIA National Honor Award recipient. These recognitions reflect our purpose‑driven approach that, fueled by ideas and a culture of collaboration, creates healthy buildings, strong communities and a resilient environment. That’s where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe, a career at NBBJ will inspire you to be extraordinary.

You can learn more about our firm, see what it’s like to work here and explore recent projects and ideas at  Join us to make an impact today!

NBBJ Seattle is seeking an experienced Technician to join our talented Digital Tech Services team in Seattle. Tech Services Technicians provide exceptional customer service to the whole firm. They can manage multiple issues at once and are able to prioritize their work to those with the greatest need. All of our work products are created with technology, and the Technician is responsible for making sure that technology is working appropriately and as intended.

Successful candidates will be great communicators, be able to form good relationships with the staff they are supporting, and will have deep technical understanding of common enterprise technologies.

• Provide exceptional IT support to internal and external customers, across geographic locations ensuring an overall high level of customer satisfaction on an ongoing basis
• Ensure service levels for customers are met, identify opportunities for improvements and implement after review and planning
• Test, configure, install, and manage and repair of all IT related equipment (Hardware and Software)
• Use Jira Service Management system to create and update incident records
• Respond to all calls and requests within the agreed service level agreements (SLA), and wherever possible exceed agreed SLA’s
• Must be able to participate in rotating, off‑hours support schedule
• Provide user training of NBBJ approved applications and services through direct one‑on‑one engagements and office workshops
• Ensure internal customers are kept up to date regarding the status of any outstanding issues they have opened with the IT service desk or any other NBBJ IT team members
• Escalate problems to the relevant expert group, as per service level agreements
• Communicate status of problems to customers, as per service level agreements
• Follow high severity notification procedures for all severity 1 and 2 problems
• Perform preventative maintenance to ensure all equipment is maintained to a high standard
• Set up video meetings for customers (Teams / Zoom) and assist with in‑person meeting set ups
• Provide on‑site support outside of normal working hours as required
• Willing and able to support multiple end‑user platforms:
  Windows 10, Windows 11, macOS, iOS, Android, Microsoft Office 365

• Previous IT experience in midsized to global enterprises
• Strong experience in providing 1st/2nd line IT Support
• Self‑Motivated and able to work on own initiative
• Able to manage competing demands, prioritize work & keep stakeholders informed
• Previous customer service experience desirable
• Strong verbal & written communication skills combined with 1st class organizational skills
• Prefer candidates with 3+ years of experience
• Proven customer service experience necessary
• Industry certification (examples include: A+, Network+, Security+, CCENT)
• Excellent time management skills
• Ability to form effective relationships with remote team members
• Basic knowledge of common network devices: routers, switches, and access points
• Basic knowledge of Microsoft Active Directory user administration (reset passwords, disable accounts, add users to groups)
• Proven capability of troubleshooting / problem solving in a technical environment
• Strong Video Conference and Presentation Support Skills

The hourly range for this role is anticipated to be between $31.00 and $35.00. Actual compensation for successful candidates will be carefully determined based on a number of factors, including their skills, qualifications and experience.

This role requires individual to be based in the United States.