Salesforce Service Cloud Architect

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We are seeking an experienced Salesforce Service Cloud Architect to lead the design, architecture, and implementation of scalable, high performing Salesforce solutions. The ideal candidate will bring deep expertise in Service Cloud, Experience Cloud, and integration patterns—along with strong knowledge of Service Now—to align technical designs with business goals. This role will serve as the technical authority for Salesforce architecture across the organization, ensuring that solutions are robust, secure, and strategically aligned.

• Lead end to end Salesforce architecture including data model, security, integrations, analytics, Dev Ops, and environment strategy.
• Design Service Cloud and Experience Cloud solutions that are scalable, secure, and high performing.
• Create High-Level Designs (HLDs) and documentation based on business requirements for Service and Support, export control data, and Revenue Cloud (as needed).
• Oversee and review Low-Level Design (LLD) documentation for Salesforce enhancements.
• Perform technical and business requirements gathering and translate needs into Salesforce solutions.
• Align Salesforce solutions with business goals and technical requirements.
• Lead governance processes for Salesforce design, architecture, and quality assurance.
• Collaborate with cross functional teams, product owners, and stakeholders to ensure solution alignment.
• Analyze and evaluate when third party solutions are needed to complement Salesforce.
• Support integration strategies between Salesforce and Service Now.
• Ensure compliance with Salesforce best practices, architectural principles, and technical standards.

• Minimum 5 years of Salesforce implementation experience as a Solutions Architect.
• Strong hands on expertise with Service Cloud and Experience Cloud.
• Experience working with Service Now and integrating it with Salesforce.
• Proven experience aligning Salesforce technologies with business strategies and technical requirements.
• Strong background in gathering technical and business requirements and translating them into scalable Salesforce solutions.
• Deep understanding of Salesforce platform architecture, including:
  Data modeling;
  Security and access control;
  Environment and release management;
  Dev Ops processes;
  Integration patterns;
  Analytics and reporting & Product roadmap considerations
• Demonstrated leadership in architectural governance, design reviews, and quality assurance.
• Excellent communication, documentation, and stakeholder management skills.

• Salesforce certifications such as:
• Certified Application Architect
• Certified System Architect
• Service Cloud Consultant
• Experience Cloud Consultant
• Integration Architect
• Experience with Revenue Cloud (nice to have).
• Background working in complex enterprise environments.

The base compensation range for this role in the posted location is: $93,800 - $224,910

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates…