AIML - Account & Program Manager, Safety Data Operations

Overview

Behind every groundbreaking AI innovation at Apple is a foundation of high-quality annotated data. We're looking for an Annotations Program Manager to play a critical role in ensuring the quality and efficiency of this vital process. You will engage with teams across Apple’s ecosystem with the goal of delivering high-quality annotated data that enables AI advancements across the company. You will be responsible for capturing initial requirements, following through on program commitments from cross-functional operations and engineering teams, and maintaining the customer relationship.

You will need to understand the strategic goals of your customers to help prioritize operations tasks and coordinate with capacity planning for operational resources. You’ll be the vital link between innovative teams and the data they need to build the next generation of Apple products and features.

Description

Are you passionate about the intersection of technology and human understanding? Do you thrive in collaborative environments where your communication skills and technical expertise can make a real difference?

As an Annotations Program Manager, you’ll be at the core of our AI/ML development process. You’ll collaborate with cross-functional teams to define annotation requirements, manage operational projects from prototype to scale, and ensure customer satisfaction by delivering high-quality data. This includes the Responsible AI group, which focuses on ensuring the safety, fairness, and robustness of large generative models for vision and language.

Your work will directly contribute to the success of the next generation of Apple products and features.

This role offers an outstanding opportunity to gain deep expertise in the rapidly evolving field of AIML, working alongside some of the brightest minds in the industry.

Responsibilities

• Be the bridge between our engineering teams and our operations experts, translating complex needs into actionable plans and ensuring seamless execution.
• Work closely with operations, engineering, and business teams to build a program enabling us to deliver annotated data to engineering teams across Apple.
• Serve as annotation project DRI, ensuring follow-through on many operational projects, from prototyping to scaling across global teams.
• Partner closely with the training, quality, data analytics, and capacity planning teams to design solutions for annotation needs and develop scalable solutions for future annotation requirements.
• Collaborate to tackle problems as they arise and gain the trust and confidence of teams across Apple, resulting in the delivery of high-quality annotated data.

Minimum Qualifications

• 10+ years of experience managing complex, cross-functional programs across global teams, with a proven track record of delivering results.
• Proven ability to communicate complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Ability to understand and consolidate multiple points of view into an influential recommendation to move projects forward.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence partners at all levels.
• A relentless focus on delivering results and exceeding expectations, taking full ownership of your projects from start to finish.
• A strategic problem-solver with a passion for continuous improvement and a curiosity about identifying and resolving bottlenecks.
• Self-motivated and proactive, with the ability to thrive in a fast-paced, ambiguous environment.
• Comfortable working with sensitive materials including exposure to offensive and controversial content.

Preferred Qualifications

• Experience working with annotated data and ML researchers in Safety Human Evaluation and Red Teaming.
• BS or MS in Computer Science, Mathematics, Physics, or a similar science or technology field and script writing skills for data manipulation are a plus.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $163,300 and $245,800, and your base pay will depend on your skills, qualifications, experience,…