Data Analyst - Insights Delivery - Hybrid - Seattle, WA

Nordstrom is reinventing the retail industry through the power of data and artificial intelligence. The vision for Insights Delivery at Nordstrom is to be the best data-driven fashion retailer in the world, and we win by being relevant to the customer through an application of insight and prediction to outcomes.

The Data Analyst 3 role on the Insights Delivery - Digital team is responsible for collecting, analysing and presenting data to improve decision making around the customer digital experience. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data. They should be able to communicate those insights in a way that builds confidence and enables decisions that drive business value.

The ideal candidate is a creative self-starter and strong technical contributor who is always looking for new opportunities to solve business problems with data-driven tools. We welcome your curiosity about the business, your passion to unlock rich, nuanced insights from complicated data and the desire to communicate those insights in a way that drives positive business outcomes.

We are committed to building teams that reflect the diversity of our customers and active inclusion is core to how Nordstrom wins. We’re an equal opportunity employer and encourage individuals from all backgrounds to apply. If the idea to make a difference in this vibrant intersection of fashion, data, and technology excites you, join our world-class insights delivery team!

• Partner with key stakeholders to define success and develop measurement frameworks.
• Dive deep into complex business problems and provide insights on business vertical performance through hypothesis testing.
• Responsible for delivering a suite of analytical products including analyses, dashboards, insights, and recommendations.
• Present the results to stakeholders up to executive level and guide them to make the best use of analytics in their domain.
• Own the definition and implementation of new metrics.
• Find opportunities to use data to develop new strategies and improve overall performance.
• Deliver high quality solutions and recommendations to a variety of problems both independently and through collaboration with team members and business partners to drive outcomes.
• Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise.
• Reconcile divergent demands from multiple stakeholders in a fast-paced work environment.
• Mentor more junior team members on analytics, storytelling and communication best practices.
• Use advanced analytical and statistical practices to create thorough and actionable insights.
• Collect data to analyse, execute and measure the customer analysis, marketing campaigns, merchandise and digital experience analysis.
• Actively collaborate to apply learning to other channels/campaigns/products/business units.

• Bachelor’s degree or relevant work experience required
• 5+ years of professional experience analysing data, drawing conclusions and making recommendations.
• 5+ years of experience in extracting & manipulating large data sets from various relational databases using SQL (Big Query preferred).
• Strong coding skills in at least one statistical or programming language (R or Python preferred) to import, summarise and analyse data.
• 5+ years of experience working with web analytics platforms (e.g., GA4, Adobe Analytics) to generate actionable insights; strong preference for GA4 experience.
• Experience with statistical and machine learning algorithms to address a business question from analysis through insights delivery (e.g. regression, classification and/or clustering).
• Strong proficiency with advanced graphics/visualisation software (e.g. Tableau, Looker preferred).
• Clear and effective written/verbal communication and strong interpersonal skills.
• Ability to develop strong, synergistic relationships with a multitude of teams and personnel.
• Strong problem-solving skills, can complete ambiguous projects independently, plan out the priority order of tasks, find the right resources to complete tasks, define and…