Imaging System Specialist - IT System Administration - Journey

The Department of Revenue's (DOR) Information Services division is looking for an IT System Administrator – Journey who will serve as our Imaging System Specialist (Administrator) on the Imaging team in the E-Commerce & Business Systems section. This team is responsible for supporting the Imaging system applications, processes and end users.

The hiring manager may start screening applicants as early as February 18, 2026
, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co‑workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans.

This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Please review the opportunity details below and forward this message to others you feel may be qualified.

This position supports Revenue's Integrated Document System (IDOCS) environment. Responsibilities include systems analysis, application and workflow configuration, user rights and security, development, coordination, customer service, and maintenance of the enterprise system composed of multiple customized off‑the-shelf (COTS) software applications. The position has experience with Enterprise Content/Document Management software, tools and services to seek out innovative solutions that meet the agency's business needs, strategic goals, or initiatives.

• Plan and complete complex administration, configuration, development and maintenance of the enterprise document management system.
• Solicit customer requirements to understand business needs and provide expert consultation on best practices to meet those needs, including the incorporation of new technologies.
• Plan and implement software architecture in coordination with other technology teams and staff.
• Respond to complex issues and questions from customers on existing systems, applications and workflows.
• Provide expert‑level technical support and troubleshooting of problems that affect performance within the systems and independently make corrections to improve performance to acceptable levels.
• Provide escalated support for the imaging systems and tools.
• Provide industry technical expertise and extensive knowledge to team or business stakeholders on document management and records management.
• Collaborate with manager/supervisor and/or project managers in estimating task efforts and validating activities while working on projects.
• Ensure quality work by conducting code reviews, coordinating regression tests and reviewing system documentation completed by team members.

Please ensure that your application materials address the following knowledge, skills and abilities. The ideal candidate will possess the following knowledge, skills, and abilities in the following areas:

• Progressive experience maintaining and enhancing complex Enterprise Content Management (ECM) or document management applications and systems (e.g., Unisys Infolmage, Laserfiche, Open Text, Kofax Capture, ILINX Capture, etc.).
• Progressive experience administering IT systems using industry standard methodologies and practices; and/or leading/supervising or developing staff with responsibility for production systems. This experience must also include consultative experience in information technology system analysis and troubleshooting or problem resolution.
• Proficiency with MSOffice Software products such as Word,…