Manager, Global Operations Support – Order to Cash; Pharma; Hybrid – Seattle, WA OR Madison, NJ

We are seeking a Manager, Global Operations Support – Order to Cash (Pharma) for a global pharmaceutical client. You will form part of a team of subject matter experts in Order Exception Management for the SAP- ERP system and processes. This role involves cross‑functional collaboration with client global site stakeholders and third‑party distributors. You will be responsible for monitoring and supporting the Cell Therapy ERP order management system, extending the order‑to‑cash process to upcoming markets, and ensuring a best‑in‑class customer delivery experience for our patient treatment centers worldwide.

This is a 40‑hour per week, 7‑month contract (extensions possible), 60% onsite role at the client’s office either in Seattle, WA or Madison, NJ.

Work Schedule:

Mon‑Fri – Standard Hours.

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

• Conduct/Support monitoring of digital communications.
• Support Order to cash workstream projects and market launches to support Global Cell therapy Order to cash operations.
• Monitor the automatic creation of documents including sales orders, purchase orders, intercompany purchase orders, and deliveries in SAP and act on any exceptions that might occur.
• Maintain constant communication with Production Planning, Scheduling and Cell Logistics, Client Commercial organizations and Specialty Distributer to resolve any order exceptions to ensure on‑time delivery and representing the business.
• Collaborate with IT Management and Vendor Managers to
  ** escalate
  * * support day to day operation issues.
• Support User Acceptance Testing (UAT) by setting daily testing goals, providing updates on testing progress, defect triage, and collaborating towards defect resolution.
• Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.
• Collaborate with business partners for Order Exception Management and Cross functional process mapping.
• Collaborate with client Commercial and Finance teams to issue credit and resolve any sales order and finance related issues.
• Support with maintenance of the team’s SOPs and work instructions.
• Collaborate with BI&A team to build reports and dashboard for Order Management team.
• Analyze existing processes and look for opportunities for continuous improvements.
• Accountable for individual and team performance.
• Understands comprehensive global pharmaceutical regulatory requirements (e.g. cGMP and GxP).

• 5+ years of work in pharmaceutical/Biotech industry.
• Must have operating experience working in SAP S/4 Hana, and an understanding of ERP systems.
• Experience working in SAP (e.g., order management, master data, scheduling, logistics, or supply chain modules).
• Experience working in a regulated environment (cGMP/FDA)
• Proven understanding of ERP system integrations, including how upstream and downstream systems exchange data and the impact to business processes.
• Experience in Order to cash domain, Pharma standard processes and challenges including order initiation and management, order completion, invoicing, credit and returns. Cell Therapy experience is preferred.
• Prior experience working in GMP and/or GxP regulated environments, with an understanding of compliance, documentation, and audit requirements.
• Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word including data analysis, reporting, and professional communication.
• Bachelor’s degree

Please submit your resume to our network at  (please apply to the Manager, Global Operations Support – Order to Cash (Pharma) (Hybrid – Seattle, WA OR Madison, NJ) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal‑opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $90/hr.

- $96.43/hr.