Senior Manager, Listening

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability

The People Analytics team empowers Expedia Group to combine data, technology, and research to scale data‑informed strategies and products that improve the employee experience and drive better business outcomes. As part of this mission, the Employee Listening function builds systems that elevate the employee voice and turn feedback into actionable insights.

As Senior Manager, Employee Listening, you’ll work at the intersection of product leadership, behavioral science, and employee experience. You’ll lead the employee listening strategy and a team focused on delivering scalable, innovative listening solutions across the employee lifecycle by leveraging research methods, advanced analytics, and AI/ML.

• Set the vision and strategy for employee listening, driving a scalable roadmap that reflects the evolving needs of our workforce and business.
• Develop and evolve listening systems that provide timely, actionable insights across the candidate and employee experience, including census and sample surveys, lifecycle touch points, and real‑time feedback.
• Drive cross‑functional collaboration with partners in Talent, HRBP, Internal Communications, People Tech, and business divisions to deliver a connected listening ecosystem and influence how insights are embedded into decision‑making and change.
• Communicate complex insights clearly and persuasively to technical and non‑technical audiences, including senior executives.
• Ensure scientific and methodological rigor are in all listening practices, including survey design, sampling, measurement, and analysis.
• Incorporate advanced analytics and AI/ML to deliver more automated, personalized, predictive, and actionable insights.
• Empower leaders to take meaningful action by making insights accessible and supporting interpretation.
• Continuously improve our listening ecosystem by staying informed of business needs, external trends, and new technologies.
• Lead and develop a high‑performing team, ensuring clarity of roles, effective coaching, alignment of work to the broader people analytics vision, and ongoing growth.

• Mid‑career professional with a graduate degree in Industrial‑Organizational Psychology, Organizational Behavior, People Analytics, or a related field
• 6‑8 years of experience leading employee listening programs and teams
• Proven success in leading product strategy and employee listening initiatives in complex, cross‑functional environments
• Exceptional communication and influence skills across technical and non‑technical audiences
• Exceptional ability to build and execute analytical plans that integrate listening data with other people and business data, and translate insights into compelling results stories
• Demonstrated experience managing and developing high‑performing teams
• Familiarity with data science principles and experience collaborating with analytics or AI/ML teams to inform product and strategy decisions
• Not required, but coding experience in R or Python is a plus

Expedia Group is proud to offer a wide range of benefits…