Principal Product Manager Tech - Outbound, Connect

Position: Principal Product Manager Tech - Outbound, Amazon Connect
Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

We are looking for a passionate, talented, and experienced Product Management leader to help shape the future of Amazon Connect as we evolve from the leading contact center platform to becoming the foundation for AI-powered customer experiences across contact centers, high-volume hiring, and back-office operations. This position is a rare opportunity to join a fast-growing business at a pivotal moment in its transformation and help define the product strategy as we expand into new markets and use cases.

You will play a crucial role in building the brand vision for Connect and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus.

As Principal Product Manager, you will drive strategic initiatives, working cross-functionally with product leaders across Connect to bring our brand vision to life. You will be instrumental in developing compelling narratives, creating customer-facing content, and crafting storytelling that articulates Connect's value proposition and future direction. Collaborating closely with product, engineering, and go-to-market teams, you will translate complex technical capabilities into clear, inspiring messages that resonate with customers and stakeholders.

You will make data-driven, customer-obsessed decisions and work with leadership across AWS to prioritize your programs while ensuring our brand story remains consistent and impactful across all touchpoints.

This team is a great fit for you if:

- You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal

- You excel at collaborating across product leaders to develop cohesive brand narratives and compelling content that brings our vision to life

- You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions

- You'd like to be directly responsible for solving real customer problems through both product innovation and powerful storytelling

- You are a passionate learner and are motivated to take on new challenges in content development, narrative design, and cross-functional collaboration

- You want to have fun; surround yourself with a highly talented pool of engineers and product leaders that like to solve complex problems, but also enjoy work life balance

About the team

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