Documentation and Training Specialist

Are you ready to play a key role in ensuring the accuracy of documentation and enhancing training for our frontline teams? We are looking for a Documentation and Training Specialist to support both documentation and training functions. In this role, you will create and maintain documentation that serves as the foundation for training, process analysis, and system modifications, while also assisting Trainers with expertise in projects, meetings, work groups, and training sessions to ensure clear communication of workflows and policies to support frontline staff.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious.

We are Inclusive. We act with Integrity.

We offer highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position for Western Washington varies between $44,304.00 - $68,700.00, and for Eastern Washington varies between $45,100.00 - $65,200.00. Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and Tri Forza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following:
The responsibilities listed are not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and Tri Forza reserve the right to change the responsibilities at any time with or without notice.

* Write, update, and maintain clear and concise documentation and training materials, ensuring alignment with the latest process and system changes.

* Lead and drive process improvements in documentation, ensuring accuracy, consistency, and up-to-date materials.

* Collaborate with department leadership to address documentation and communication needs for projects.

* Develop and maintain procedural documentation for both internal and external use.

* Manage a centralized repository for all training and process documentation, ensuring easy access and version control.

* Create and deliver training programs (in-person and virtual) on new processes and systems.

* Manage the Operations Trainers' inbox, responding to training-related inquiries promptly and efficiently.

* Serve as a subject matter expert (SME) during training sessions and provide support for application enhancements.

* Regularly update training materials to reflect process and system changes.

* Work with Content Managers and other departments to ensure training materials and documentation needs are met.

* Monitor and manage Lighthouse Licenses, ensuring proper access for new employees and timely updates for departing employees.

* Provide support to Operations Trainers as needed, assisting with training preparation, delivery, and follow-up tasks.

Experience, skills, and education you need to have to succeed in the position:
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.

* Experience in writing, updating, and maintaining clear and concise documentation and training materials, ensuring alignment with process and system changes.

* Strong communication skills with the ability to present clearly and confidently in both classroom and virtual settings.

* Ability to provide and receive constructive feedback to foster personal and professional growth.

* Proven organizational skills to plan, prepare, and manage training sessions and maintain accurate documentation.

* Adaptability to adjust training methods based on employee progress and feedback, engaging diverse groups at all staff levels.

* Collaborative mindset, with experience working with departments and leadership to implement process improvements and interdepartmental changes.

* High attention to detail in maintaining training plans, documentation, and systems, with a proactive approach to continuous improvement.

* Ability to manage multiple tasks efficiently, including responding to training-related inquiries and documentation maintenance.

* Proficiency in managing centralized repositories for training materials and documentation, ensuring easy access and version control.

* Ability to travel to other site locations in Washington State as needed.

* Two years of Operations or Provider Relations experience, or one year of training experience, or an equivalent combination of…