Enrollment Agent - Seattle, WA - California Ave SW

Position: Enrollment Agent I - Seattle, WA - California Ave SW
Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability.

These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology.

Learn more here.

Responsibilities

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our Idento

GO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers.

If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!

Essential Job Functions include but are not limited to:

* Provide superior customer service to internal and external customers

* Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software

* Verify customer identity and scan required documents into database system

* Successfully complete required biometric and data capture processes and paperwork on each customer

* Track processing time for each applicant and ensure applicants are processed in appropriate order

* Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards

* Identify win-win opportunities to provide more products and services to customers

* Create opportunities to add value for customers through the upselling of retail products and services (if applicable)

* Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times

* Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies

* Perform Enrollment Center Sustainment responsibilities on a daily basis

* Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary

* Represent the company and the programs that are supported in a professional and customer oriented manner

* Support Customer Service Registration and Reservation activities as necessary

* Successfully complete time sensitive trainings and briefings as assigned.

Note:

In addition to the Essential Functions, also perform similar work-related duties as assigned.

Knowledge, Skills, and Abilities

* Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

* Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry

* Clerical - Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures

* Monitoring - Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action

* Integrity - Job requires ethics and honesty

Travel Requirement, Working Conditions, and Physical Demands

Travel requirement such as:

* Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.

* Occasional overnight travel as required. Should not exceed 25% of the time.

* Travel by air may be required for initial company training as well as occasional new program or services training.

Working conditions such as:

* General office…