End User Support Analyst

Overview

Ready to write your story? Join MoFo as an END USER SUPPORT ANALYST on our Information Technology team. This role is based in Seattle.

As an End User Support Analyst, you’ll be on the front lines of our technology experience—troubleshooting applications and hardware, guiding issues from first report to full resolution, and making sure attorneys and staff have the tools they need to succeed. You’ll support everything from day-to-day tech needs to high-stakes offsite meetings and trial setups, working closely with IT teams, colleagues, and vendors across the firm.

If you’re driven by collaboration, precision, and top-tier client service, this role puts you at the center of it all.

• Provide advanced troubleshooting for desktop applications, operating systems, and hardware, using research tools and knowledge bases to resolve issues.
• Support desktops, laptops, peripherals, smartphones, printers/MFPs, and specialized hardware configurations such as dual monitors.
• Log, manage, and document support tickets, ensuring timely responses, clear communication, and user satisfaction throughout the resolution process.
• Deliver desk-side and virtual training on firm-standard and specialized hardware and software.
• Assist with user account creation, modification, and maintenance across firm systems in accordance with established procedures.
• Collaborate with IT teams, vendors, and application owners on complex issues; support infrastructure tasks, participate in projects, and adhere to change management protocols.
• Provide software/hardware support and troubleshooting for programs, meetings, trials, etc., working off-site as required.
• Provide setup and support of trial/off site infrastructure (routers, switches, and servers).
• Support and maintain conference room technology; schedule and monitor video/audio conferences; ensure seamless hardware setup for new hires and office moves; and assist with hardware upgrades, including equipment swaps and user communication.

• College coursework in Information Systems Technology preferred. Five years of PC hardware/software experience with understanding of LAN/WAN and server concepts.
• Strong knowledge of Windows OS and Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Relevant, recent technical certifications preferred.
• Experience in a law firm or professional services environment desirable.
• Ability to assess issues, anticipate needs, and provide proactive, client-focused solutions.
• Effective decision-making based on assessing information and potential outcomes.
• Strong organizational skills with the ability to prioritize and manage multiple deadlines.
• Flexibility with work hours and ability to lift up to 25 pounds.

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us:
• Inclusion + Engagement:
• Commitment to Pro Bono:
• The MoFo Foundation:

MoFo offers a comprehensive benefits package starting on your first day.

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

Where required by law, salary ranges are stated below. The Seattle salary range is $76k to $106k. For questions regarding this position, please e-mail