Senior Technical Program Manager, Commercial Services Infrastructure & Platform

Senior Technical Program Manager, Commercial Services Infrastructure & Platform

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

• Lead Platform Innovation & Scalability Programs:
  Own delivery of platform‑wide innovation and scalability initiatives spanning Salesforce, integration services, and third‑party applications, ensuring alignment with TPSP and TPA divisional strategies.
• Advance Responsible, AI‑Driven Capabilities:
  Provide thought leadership and practical guidance to ensure platform services support scalable, AI‑enabled experiences that are implemented responsibly and with a customer‑centric focus.
• Drive Cross‑Team Technical Execution:
  Coordinate execution across multiple engineering and business domains, managing dependencies, risks, and trade‑offs to deliver secure, reliable, and resilient platform solutions.
• Partner on Architecture & System Design:
  Collaborate with Engineering, Product, and Architecture teams to define program scope, system interfaces, and service‑level objectives that enable efficient servicing workflows and commercial operations.
• Lead Planning & Program Governance:
  Facilitate cross‑functional planning and governance processes to ensure programs are effectively prioritized, staffed, and supported across business units and technical teams.
• Champion Platform Thinking:
  Promote platform architecture principles—reusability, extensibility, and long‑term scalability—across programs and technical decisions.
• Enable Agile Delivery & Transparency:
  Drive agile execution using Jira and related tools to ensure visibility, predictable delivery, and continuous improvement throughout the program lifecycle.
• Influence Through Clarity & Insight:
  Translate complex systems, architectural considerations, and technical trade‑offs into clear, actionable decisions for technical and business stakeholders, driving measurable outcomes.

• Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent related professional experience.
• 8+ years of relevant professional experience in technical program management, including delivery of large‑scale, cross‑team initiatives.
• Proven track record of managing programs with broad scope of ownership encompassing multiple services, domains, or organizations.
• Demonstrated technical aptitude to collaborate with engineering and AI/ML teams, including understanding of system/API design and data modeling.
• Familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real world products.

• Platform‑oriented Technical Program Management:
  Proven experience as a platform‑focused Technical Program Manager (or similar role) with a strong background in service management, operational readiness, systems integration, AI‑driven ecosystems, and end‑to‑end technical program delivery.
• Salesforce Expertise:
  Hands‑on experience with , including platform integrations, customizations, and workflows;
  Salesforce certifications strongly preferred.
• Architecture & Integration:
  Strong understanding of service‑oriented architecture, APIs, and enterprise integration patterns, with experience overseeing scalable, high‑availability platforms.
• AI/ML Program Leadership:
  Experience architecting or guiding integration of AI/ML capabilities within program scope, with a strong understanding of responsible…