IT Quality Assurance Test Supervisor

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Information Services Division (ISD) is recruiting for a Quality Assurance Test Supervisor to provide oversight and guidance in the testing processes and strategies to enhance product reliability and quality.

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

Do you have superior software testing skills and a passion for team collaboration? If so, read on!

As a Quality Assurance Testing Supervisor for our DRIVES Production Support and Prorate & Fuel Tax Teams in the Information Services Division (ISD), you will plan and manage testing requirements for internal and external partners. Your responsibilities include testing complex enterprise systems, resolving operational issues, and improving existing processes. You will guide managers, project teams, and testing staff to ensure products meet customer expectations while mentoring team members and supervising their professional development.

Leading meaningful performance and work product reviews will be important in helping your team deliver quality results for the agency. Additionally, you will enhance testing capabilities by implementing new methodologies and tools aligned with the agency’s mission.

Some of what you will do:

• Provide leadership, consulting, and mentorship based on project goals and requirements.
• Directly supervise IT professionals including coaching, corrective actions, performance expectations, evaluations, and reviewing productivity reports.
• Identify and resolve operational problems for major high-risk systems with centralized, organization-wide functions.
• Develop standards and enhance existing processes for application testing.
• Plan, assign and monitor workload of staff to include setting and tracking due dates, deliverables and commitments to customers.
• Create, document, or support implementation of team process improvements.

What you will bring:

• Seven (7) years of combined experience and relevant education as a QA testing professional in end-to-end testing of in-house developed applications (including web based), utilities, or automation tools.

Up to four (4) years of relevant education may substitute year for year for experience. (Associates degree = 2 years Bachelor’s degree = 4 years) OR

• Seven (7) years of demonstrated QA experience in end-to-end testing of enterprise level applications.

Experience must include the following:

• Two (2) years of experience supervising or leading technical staff.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Experience can be obtained concurrently.

What may set you apart:

• Experience implementing, designing, or testing an Enterprise Commercial of the Shelf (COTS) solution.
• Knowledge of Drivers, Vehicles, or Prorate Fuel Tax application domains.
• Proven experience with Gen Tax
• Experience using Visual Studio Team System, Microsoft Test Manager (MTM) or other software test tools.
• Agile, Dev Ops, ITIL Training.
• Certification as a Lean consultant (Yellow Belt or higher).
• Testing Certification that may include the following:
  • Quality Assurance Institute (QAI)
  • Ameri…