Representative, IT​/Tech, Business Development

Position: Representative 3
Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers' needs

* Manage the relationship with the account - including contract manufacturers, distributors, and end customer

* Drive customer revenue and shipments to the goals of the account and company

* Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours.

* Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers

* Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis

* Manage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer

* Manage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account

Qualifications

REQUIRED

* Bachelor's degree in a related field

* Progressive account management experience.

* Understand market conditions and how they affect WD and the customer

* Understand the customer legal contracts and terms in place

* Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary

SKILLS

* Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users.

* Strong problem-solving and analytical skills.

* Proven troubleshooting skills in customer-facing environments.

* Strong desire and ability to learn new products and technologies.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.

We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights:
Workplace Discrimination is Illegal" poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Based on our experience, we anticipate that the Final date to receive applications will be 1/16/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the Final date to receive applications. If we are not able to hire someone from this role before the Final date to receive applications, we will update this posting with a new anticipated Final date to receive applications.

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Compensation & Benefits Details

* An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the…