Shop - Last Mile Solutions Manager

Team Overview

The team's mission is to improve delivery experience while minimizing costs from Fulfillment by Tik Tok (FBT) via seamless integrated FBT product solution and operation.

We are seeking a highly analytical and detail-oriented SRE Strategy Manager to support the design, optimization, and governance of our Smart Route Engine (SRE) — the core system responsible for shipping order allocation across our carrier network. This role is critical to ensuring that every order is routed to the optimal carrier based on cost, service level, performance, geography, and operational constraints.

You will collaborate with product, engineering, data science on behalf of last-mile operations teams to build routing rules, test new logic, analyze performance trends, and continuously refine the allocation strategy to improve delivery speed, cost efficiency, and customer satisfaction.

• Partner with last-mile operations and carrier management teams to understand network changes, capacity limits, and new service offerings.
• Work with product managers and engineers to translate business requirements into routing logic specifications.
• Provide/prepare clear documentation, business review proposal for engineering implementation.
• Work closely with product team, R&D and Data Science team on continuous improvement for smart Route Engine.

• Develop and maintain the overall strategy for SRE logic, including cost optimization, SLA adherence, transit-time rules, and zone-based routing.
• Design system rules for carrier selection, capacity allocation, regional routing, and fallback logic.
• Implement dynamic routing strategies based on real-time performance, peak demand, and carrier constraints.
• Conduct A/B testing and simulation modeling for new routing logic or carrier strategies.
• Adjust routing strategies based on carrier performance, peak readiness, promotional events, or regional demand spikes.
• Other operational strategy related tasks assigned.

• Bachelor’s degree in Data Science, Analytics, Supply Chain, Engineering, or related field.
• 4+ years of experience in logistics analytics, carrier strategy, e-commerce operations, or routing/optimization systems.
• Strong analytical skills with proficiency in Excel/Sheets and BI tools (Tableau, Power BI, Looker).
• Strong understanding of parcel logistics, last-mile carrier networks, delivery SLAs, and cost structures.
• Ability to translate operational needs into structured system rules and logic.

• Experience with Smart Routing Engines, OMS/TMS systems, or allocation engines.
• Exposure to machine learning–based routing optimization or predictive models.
• Experience working directly with product & engineering teams in agile environments.
• E-commerce or marketplace platform operations experience.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Compensation:
The base salary range for this position in the selected city is $111,467 - $208,578 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s…