Operations Support System Specialist

Experience & Qualifications

• Experience in operational support for cloud-based environments, specifically AWS and Azure.
• Manage and maintain Windows server environments, ensuring system stability and performance
• Analyzed and resolved system performance issues using tools such as Splunk and App Dynamics
• Knowledge of Dev Ops practices and tools.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• On‑call support and Major Incidents handling
• AI Tools:
  Utilize latest technologies to implement and streamline operational efficiencies
• Cloud Computing & Virtualization:
  Experience with Azure, AWS, and VMware across enterprise environments.
• IT Monitoring & Analytics:
  Hands‑on expertise with App Dynamics, Splunk, and Zenoss for performance monitoring and incident detection.
• Operating Systems & Infrastructure Management:
  Experience in AIX, Linux, Windows, z/OS, and mainframe/distributed systems.
• Automation & Orchestration Tools:
  Experience with BMC Blade Logic, IPsoft IPcenter, Blue Prism RPA, and TWS/Maestro.
• Dev Ops & Collaboration Platforms:
  Proficient with Azure Dev Ops, Service Now (support DLs and following up on tickets; prepare various report metrics), SharePoint (Admin with Wiki creation), Teams, and Miro.
• Cross‑Functional Team Leadership:
  Lead globally distributed Agile teams, including responsibilities of multiple roles.
• Incident Management & Root Cause Analysis:
  Senior‑level experience managing major incidents, reducing MTTR, and maturing RCA processes.
• Agile Project & Product Delivery (SAFe/Scrum):
  Deep agile background with external certifications; experience in PI Planning, Dev Ops, and Release Train coordination.
• System Integration, Deployment & Environment Management:
  Code deployments, environment readiness, and system lifecycle operations across cloud and on‑prem platforms.
• Risk Management & Operational Resilience:
  Experience in identifying risks, leading Disaster Recovery/Business Continuity exercises, and ensuring operational continuity under pressure.

• Provide operational support for cloud-based environments, specifically AWS and Azure
• Manage and maintain Windows server environments, ensuring system stability and performance (both on prem and cloud).
• Monitor and analyze system performance using tools such as Splunk and App Dynamics.
• Implement and maintain best practices for cloud security and compliance.
• Assist in the deployment and configuration of applications and services.
• Document processes, procedures, and system configurations for knowledge sharing.
• Participate in on‑call support rotation as needed.
• Implement AI functionalities as required by end‑user community.
• Lead globally distributed Agile teams supporting complex IT environments across distributed, mainframe, and cloud platforms.
• Manage end‑to‑end environment operations, including batch processing, system monitoring, code deployments, and database refresh coordination.
• Oversee major incident management, driving rapid triage, escalation, communication, and resolution to minimize business impact.
• Perform advanced root cause analysis, maturing RCA processes and reducing repetitive issues and MTTR.
• Implement and optimize monitoring solutions using App Dynamics, Splunk, and Zenoss to proactively detect and resolve performance issues.
• Execute system lifecycle activities, including installations, upgrades, decommissioning, and compliance aligned operations across on prem and cloud environments.
• Lead knowledge transfer, ensuring complete, compliant, and seamless handoffs across internal and external teams (including utilization of KB articles).
• Drive continuous improvement initiatives, reducing manual interventions, identify repetitive patterns then work with teams to mitigate findings, improving batch job reliability, and enhancing operational efficiency.
• Support disaster recovery and business continuity, validating system resilience through Disaster Recovery/Business Continuity exercises and configuration reviews.
• Administer collaboration and ITSM platforms, including SharePoint, Service Now, and Azure Dev Ops, ensuring accurate documentation and streamlined workflows.

Base Salary Range : $90,000 to $105,000 Per Annum

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.