Senior Site Reliability Developer; SRE

Overview

You will provide cloud operations for Oracle National Security Realms. You’ll be part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works. You’ll partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers.

Note - this role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation with on-call duties, including nights, weekends and public holidays.

• Escalation points for junior Service Operations Engineers during complex or high-impact incidents.
• Manage and execute complex manual Change Management tickets, by working closely with the service teams to ensure safety and minimal disruption to services.
• Support the on-boarding of new services and tools, ensuring they are operationally ready and properly integrated.
• Provide mentorship and training to SOEs, helping build team capability and confidence.
• Create and maintain clear, useful documentation for operational processes and system support.
• Identify areas of manual work and drive automation to reduce toil and improve efficiency.
• Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead
• Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions.
• Complete change requests to enable new functionality and maintain realm compliance
• Ensure timely resolution of incidents, service requests, and change requests
• Collaborate with global service and engineering teams
• Define and drive change management, continuous integration, and deployment best practices
• Help create and maintain real-world production architectures, scalability, and system design
• Use a methodical approach to troubleshoot, large, complex, interconnected systems

• Linux and Unix operating systems
• Docker, Kubernetes, and Terraform
• Scripting languages such as Shell, Perl, Python, Java, and Go

Career Level - IC3

• Citizenship/location requirements - i.e. US Citizenship, U.S. Citizenship and possess and maintain TS/SCI w/Poly security clearance, reside in Seattle, WA.
• Technology related bachelor’s degree and/or equivalent work experience
• A desire to learn and keep up with modern technologies
• Proficient with writing services/task automation in Python, Bash, Ruby, Perl, JavaScript, or Java
• Familiarity with core protocols (DNS, DHCP, HTTP, TCP)
• Deep knowledge of Linux internals and host-based networking
• Knowledge of Linux and/or Unix operating systems
• Familiarity with configuration management solutions such as Chef, Puppet, etc
• Experience with devising, managing, and extending monitoring solutions for large scale environments.
• Knowledge of cloud computing concepts
• Experience working in a mission-critical environment (Operations, Technical Support, NOC etc)
• Proficient with communication skills (writing, organization, learning exchange)
• Experience executing tasks under change management procedures
• Experience resolving auto-cut and manual alarms following runbooks
• A focus on customer satisfaction