Engineer - Platform Engineer, Productivity & Collaboration; Hybrid - Seattle, WA

The Platform Engineer 1 is a key member of the Productivity and Collaboration Platforms team, responsible for designing, developing, and supporting solutions across our portfolio of enterprise platforms:
SharePoint, MS Teams, Exchange, Slack, and extended services such as Service Now, Jira, and endpoint devices. This role builds self‑service capabilities that empower partner teams, reduce escalations, and drive operational excellence. The Platform Engineer 1 moves beyond reactive support, proactively identifies opportunities to streamline workflows, automate repetitive tasks, and deliver scalable solutions that deflect common issues before they reach escalation.

Hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

• Build deployment packages for Software Center and manage Group Policy Objects
• Design, develop, and implement automation solutions and integrations across SharePoint, MS Teams, Exchange, Slack, and Service Now to enable self‑service and reduce manual escalations.
• Analyze incident and request data to identify patterns and opportunities for automation or process improvement.
• Collaborate with other engineers and partner teams to gather requirements, define solution architectures, and deliver robust, maintainable code.
• Build and maintain scripts, bots, workflows, and connectors using Power Shell, Power Automate, Git Hub, and other relevant tools.
• Develop and maintain technical documentation, knowledge articles, and self‑service resources for end users and partner teams.
• Participate in the incident response process for complex or high‑impact issues that require engineering intervention.
• Contribute to the continuous improvement of monitoring, alerting, and reporting for supported platforms and services.
• Stay current with platform updates, best practices, and emerging technologies in the collaboration and automation space.
• Support the team's transition from reactive support to proactive engineering by mentoring others and sharing knowledge.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent degree.
• 1+ years of experience with deploying apps with Microsoft Software Center.
• 1+ years of experience managing Group Policy Objects
• 1+ years of experience in a technical engineering role supporting enterprise collaboration platforms (SharePoint, MS Teams, Service Now, Jira, Exchange, Slack, or similar).
• Experience designing, building, and maintaining automations, scripts, or integrations using Power Shell, Python, JavaScript, or similar tools.
• Familiarity with REST APIs, webhooks, and platform‑specific SDKs for integration work.
• Understanding of ITSM processes and experience working with incident, request, and change management workflows.
• Strong troubleshooting and problem‑solving skills, with the ability to analyze complex issues and deliver sustainable solutions.
• Excellent communication and collaboration skills, with a customer‑focused mindset.
• Ability to work independently and as part of a cross‑functional team in a fast‑paced environment.
• Willingness to participate in an on‑call rotation as needed.

• Experience with Microsoft Power Platform (Power Automate, Power Apps), Service Now development, or Jira administration.
• Familiarity with cloud computing environments (Azure, AWS, GCP).
• Experience with source control systems (specifically Git Hub) and CI/CD pipelines.
• Knowledge of security best practices for collaboration platforms and automation.

• You are passionate about automation, efficiency, and enabling others to do their best work.
• You thrive on solving problems and proactively seek out opportunities to improve systems and processes.
• You are eager to learn new technologies and continuously develop your skills.
• You are comfortable working with ambiguity and can adapt to changing priorities.

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/V…