Software Engineer, HelpDesk​/Support, Technical Support

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by research organizations, including Gartner and Forrester. With funding and growth, Talkdesk seeks to accelerate success in a transformative decade.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST:
Focus + Accountability + Speed = Talkdesker.

• Develop, test and deploy a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering, and conducting data analysis across unstructured, semi-structured, and structured data. Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.
• Collaborate with team members, follow directions from team leads and mentors to independently deliver projects.
• Ensure work aligns with the technical design and adheres to established best practices within the industry.
• Maintain clear and effective communication with team members and stakeholders.
• Demonstrate dedication to work and potential for professional growth and development.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience in cloud service development is a plus.
• Strong development experience in Java, Python, C++, C#, or similar OO languages
• Understanding of databases and SQL
• A driven individual with a can-do attitude and a commitment to continuous learning and improvement.

• This role requires full-time office work at our Bellevue, WA location.
• At this time, Talkdesk cannot provide work visa sponsorship in this region.

• Pay Range (Base Pay): $130,000 – $196,000
• Other Types of Pay
  :
  Based on level and role the employee may be eligible for long-term incentives in the form of equity and short-term incentives of either bonus or commission.
• Health Insurance
  :
  Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits
  : 401(k) plan
• Paid Time Off
  :
  Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Paid Holidays
  :
  Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave
  :
  Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
• Method of Application
  :
  Apply online.
• Application Window
  :
  The application window is expected to close at least 7 days from the posting date. The posting date is 01/27/2026.
• All questions or concerns about this posting should be directed to the Talent team at

Primarily office-environment work with computer-based tasks. Limited lifting and equipment usage. Talkdesk values empathy, inclusivity, diversity, and genuine acceptance and will hire, promote, work with, and welcome all persons without regard to legally protected statuses.