Senior Product Designer, Training

Who we are

Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.

We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.

We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.

Our Product Design team is a collaborative group of designers and researchers working together to deliver seamless customer experiences across Rover's platform. We partner closely with product management, engineering, data, operations, brand, and accessibility to build experiences that are intuitive, scalable, and customer-focused across web, iOS, and Android.

This role will sit within (and be deeply connected to) our Training line of business — supporting how customers discover, book, and experience training, and how trainers deliver high-quality services through Rover. You’ll be the dedicated designer for this business, helping shape the product strategy and day-to-day experiences that enable Training to grow nationally.

• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives
• Partner with our UX Research team to conduct user research and usability testing throughout the product life-cycle, ensuring a seamless user experience
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters
• Create engaging customer experiences from concept to engineering-ready deliverables
• Work collaboratively with fellow designers to develop and refine our design system
• Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals
• Act as a mentor to more junior designers and team members

• 5+ years of experience in UX/Product design
• Track record of proven customer and business outcomes
• Proficiency in design tools like Figma and other prototyping software
• Experience across various UX design platforms, including web, mobile web, and native apps
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions
• In-depth knowledge of UX research methodologies and a strong partnership approach with our growing UX Research team
• Advocacy for lean design processes
• Excellent communication skills with…