Lead Audio Visual Field Technician

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

As a Lead AV Installation Technician
, you will oversee the deployment and maintenance of AV and Tele Presence technologies across client sites. You will lead installation teams, ensure optimal system performance, and act as a technical escalation point while maintaining high standards of service delivery.

• THIS POSITION REQUIRES UP TO 70% TRAVEL.

• Lead the installation and de-installation of AV/Tele Presence products.
• Supervise and guide AV Technicians during installation projects.
• Configure endpoints and infrastructure.
• Conduct room audits to ensure optimal technology performance.
• Perform preventative maintenance and readiness checks.
• Identify and resolve equipment failures with effective solutions.
• Complete post-installation assessments and user acceptance testing.
• Install software upgrades and manage break/fix and RMA requests.
• Act as a technical escalation point for ongoing faults.
• Interface with clients on‑site in alignment with service level agreements.
• Provide project reporting and updates to management.
• Document hardware failures and supervise rack building processes.
• Travel nationally to customer sites as required.

• Proven experience leading AV Technician or Engineering teams.
• Hands‑on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX).
• Ability to read and interpret technical plans and perform necessary configurations.
• Experience with AV/VC integrations.
• Agile mindset with a strong sense of urgency.
• High responsiveness, efficiency, and professionalism in customer interactions.
• Strong problem‑solving mindset and technical curiosity.
• Ability to thrive in fast‑paced, high‑pressure environments.
• Commitment to continuous technical development.
• Willingness and eligibility to travel and work globally.
• Reliable and capable of working independently and collaboratively.
• Excellent organizational and time‑management skills.
• Strong written and verbal communication skills.
• Critical thinking and adaptability to changing work conditions.
• Motivated team player.

• Technical proficiency in:
  • Control Systems:
    Crestron, AMX, Extron
  • Audio Systems: BIAMP, QSC, Polycom
  • Video Systems:
    Cisco, Polycom

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

Pay Range
$80,000 — $110,000 USD