EAMS Administrator; Term-Limited

Salary range is $21.63/hour to $64.42/hour, with a midpoint of $42.31/hour. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits:
  
  We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off:
  Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount
• ORCA Card:
  All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement:
  Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices:
  We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

This is a Term-Limited position with an anticipated duration of 24 months. This posting may be used to fill multiple positions.

Under general direction of the Manager, EAMS Administration, this position is responsible for supporting the customer service needs of the Enterprise Asset Management System (EAMS). This includes adhering to system roles and permissions for user security access, analyzing, testing, implementing solutions to customer inquiries and issues, preparing documentation to support system functionality, distributing level 2 and 3 ticket requests to the appropriately trained team members to ensure customer satisfaction, creating reports and ad hoc queries, troubleshooting system problems, and providing user support in compliance with the appropriate Service Level Agreements.

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Administers and oversees the EAMS for system users. Enters, updates, and troubleshoots the system, assigns security to users, and monitors system performance.
• Supports the EAMS Administration with testing, debugging, and enhancing the system. Maintain documentation and training materials for each enhancement.
• Serves as primary Service Now intake triage point, and distributes tickets based on complexity to the Senior EAMS Administrator or in some cases, the EAMS Solutions Architects.
• Participates with internal work teams, task forces, and consultants to troubleshoot issues, streamline operations, create process improvements, and prepare updated documentation resulting from changing requirements. Provides application support to end users.
• Performs field and acceptance tests to system upgrades/patches before implementation, logs items tested along with results for historical recordkeeping.
• Builds and tests queries for internal and external auditors and public disclosure requests.
• Provides support in maintaining system documentation and “how to” for all levels of the system administration, provides training to end users related to changes to the system including process improvements and upgrades.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit’s Equity & Inclusion Policy.
• It is the responsibility of…