Sr. Technical Program Manager, Global Data Center Operations; Operations

The Central Operations team within Amazon Web Services (AWS) Infrastructure is seeking a Senior Technical Program Manager to drive the health, stability, and operational excellence of new hardware deployments across our global data center fleet. The role uniquely blends technical program management with strategic account management to ensure our GenAI and high‑performance computing infrastructure delivers maximum value to customers.

• Own end‑to‑end health and stability metrics for new AI/ML hardware platforms, establishing KPIs and routines that provide real‑time visibility into operational performance
• Drive deep‑dive analyses on hardware failures to identify root causes and drive systematic improvements
• Lead cross‑functional investigations, experiments, and post‑mortem processes, ensuring lessons learned translate into preventive measures and design improvements
• Develop and maintain hardware health scorecards that inform leadership decisions on deployment readiness, capacity planning, and risk mitigation

• Manage complex, multi‑phase infrastructure projects involving hardware engineering, supply chain, data center operations, and software teams across multiple time zones
• Establish and maintain program schedules, budgets, and resource plans, proactively identifying and mitigating risks to delivery timelines
• Facilitate technical deep‑dive sessions to troubleshoot diagnostic and repair issues, remove blockers, and accelerate project delivery
• Design and implement processes that eliminate non‑value‑add activities and optimize deployment velocity without compromising quality

• Serve as the primary operational point of contact for new platforms across software and hardware teams, summarizing platform operational status and path‑to‑green
• Build trusted advisor relationships with data center operations, hardware engineering, and service teams to understand their operational needs and technical challenges
• Translate operational feedback and customer requirements into hardware and process improvement roadmaps, and engineering priorities
• Provide strategic technical guidance on AI/ML deployment strategies, best practices, and operational procedures
• Advocate for operational excellence, ensuring that hardware health considerations are integrated into capacity planning and service delivery decisions

• Partner with hardware engineering teams to influence design decisions based on operational data and field performance
• Collaborate with new product introduction and hardware engineering teams to ensure quality gates are met before launch
• Work with monitoring and automation teams to implement appropriate signals to ensure customer commitments are met
• Drive alignment across diverse stakeholders including engineering, operations, finance, and executive leadership
• Present technical assessments and recommendations to senior leadership, clearly articulating trade‑offs, risks, and business impact

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams
• Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long‑term fixes and avoid repeating issues
• Experience leading process improvements
• Experience in written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership

• Experience in technical account management, business relationship management, or consulting
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience in server technologies such as thermal, mechanical, power, and signal integrity
• Experience managing Ultra Server, high‑performance computing, or AI/ML infrastructure deployments

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