AI Acceleration Business Development, WW GTM & Business Development, Connect

This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Business Development Specialist, AI Acceleration – Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.

• Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
• Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
• Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect’s AI go-to-market strategy across global markets
• Build strategic relationships with C‑suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
• Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi‑year planning for Connect
• Lead cross‑functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs

You’ll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders—sales leaders, product teams, marketing, partner organizations, and enablement—to align on campaigns, messaging, and field execution. You’ll engage directly with customers—enterprise C‑suite executives and contact center leaders—to understand their customer experience transformation needs and position Connect’s generative and agentic AI capabilities as the solution.

• For customers:
  Articulating the ROI of cloud contact center migration and AI‑powered customer service in an increasingly competitive CX landscape
• For field teams:
  Removing sales friction through playbooks, tools, and competitive positioning against emerging agentic AI entrants and hyperscalers
• For the business:
  Accelerating revenue growth through repeatable, scalable GTM motions across enterprise target segments

The AI Acceleration Business Development team for Amazon Connect is a dynamic, high‑impact group that sits at the intersection of strategy, sales, and AI innovation. Our mission is to accelerate Connect’s growth by developing data‑driven go‑to‑market strategies that drive adoption of Connect’s generative and agentic AI capabilities — unlocking new market opportunities and enabling our field teams to win in an AI‑first CX market.

• 5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience
• 5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, encrypted communications, and/or communication developer services experience
• 5+ years of Go‑To‑Market, Business Development, Sales, or Consulting experience
• Bachelor’s degree
• Experience developing strategies that influence leadership decisions at the organizational level