Sr. Director Product & Design

The Sr Director, Product & Design leads the definition, strategic direction, and execution of product and design initiatives across the Provation GI portfolio. This role drives innovation, user-centered design, and cross-functional collaboration to deliver scalable, compliant, and impactful solutions. This is a high impact role requiring a dynamic, results driven and customer centric leader.

• Shape, communicate, and execute a compelling product strategy, aligning with customer needs and company objectives
• Define and own the product vision and multi-year roadmap, managing trade‑offs and prioritization between core platform, new product development, and innovation to drive adoption, customer satisfaction, retention, and global growth
• Represent the voice of the customer through direct engagement and research
• Anticipate shifts in healthcare delivery, reimbursement, regulation, and technology
• Champion use of AI in how we work and what we deliver

• Champion deep customer and user understanding to elevate design thinking and user‑centered innovation
• Ensure design and product teams create intuitive, workflow‑aligned, and accessible experiences that reduce cognitive and administrative burden
• Guide design execution across product teams
• Establish and evolve design systems and UX standards; scale design without sacrificing quality as product lines expand.

• Build strong relationships with internal stakeholders, including senior leadership and cross‑functional teams, to ensure product alignment with company objectives.
• Align product goals with broader organizational initiatives.
• Establish and maintain relationships with external customers and partners to inform product development and ensure customer satisfaction.
• Facilitate agile delivery and iterative development
• Partner closely with Engineering to ensure scalable, reliable, and maintainable solutions.
• Support go‑to‑market readiness by ensuring products are compelling, demonstrable, and well‑positioned.

• Translate market insights into differentiated product offerings
• Leverage data to inform product decisions and measure impact
• Drive continuous improvement through feedback loops

• Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data.
• Ensure delivery predictability while allowing flexibility for discovery and iteration.
• Use analytics to drive continuous product improvements and optimize user experiences.
• Drive outcomes across adoption, customer satisfaction, retention, and financial growth.

• Coach, mentor, and manage performance of product managers, product owners and designers to foster individual growth and accountability, ensuring alignment with organizational goals.
• Recruit, develop, and retain top talent by building strong capabilities and creating clear career development pathways/providing opportunities for continuous learning and advancement.
• Cultivate a high‑performing culture that promotes engagement, collaboration, and continuous improvement across teams.

• Knowledge of HIPAA, HL7, FHIR, and healthcare compliance standards
• Experience with AI/ML integration in product design
• Certification in Agile, Scrum, or Product Management frameworks

Ability to travel domestic & international; 30% required.

• Bachelor’s Degree required;
  Master’s degree preferred
• 10+ years relevant Healthcare SaaS experience, with 5+ years in senior leadership roles managing multi‑disciplinary product teams
• Proven success delivering SaaS solutions in healthcare or regulated industries
• Expertise in agile methodologies and digital product lifecycle
• Experience leading and mentoring global teams and partnering across functions and geographies
• Familiarity with product‑led growth principles and customer‑centric, data‑driven product development
• Experience leveraging AI and automation to enhance product capabilities and streamline workflows