Site Reliability Engineer, Tech Infrastructure - USDS

Responsibilities

• Develop and maintain automation procedures to maximize system efficiency and minimize human intervention.
• Work closely with software engineering teams to design, deploy and operate elements to ensure that systems are functionally robust.
• Ensure system scalability to handle growth in web traffic and data.
• Implement monitoring tools and set up metrics to keep track of system health and performance.
• Participate in on‑call rotations, assist with incident management, and diagnose, resolve, and prevent production issues.
• Conduct performance tests to find and address system bottlenecks.
• Collaborate with teams across the organization to define Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
• Practice sustainable user support, incident response, and blameless post‑mortems.

• Bachelor’s degree in Computer Science, Information Technology, or a related field with 3+ years of experience.
• Proven work experience as a Site Reliability Engineer, Systems Engineer, or similar software engineering role.
• Proficient knowledge of high‑level programming languages (e.g., Python, Go, Java, and Shell script).
• Experience in network architecture, database modeling, cloud systems, and large‑scale distributed systems.
• Strong understanding of Linux operating systems and open‑source technologies.

• Experience with containers and container orchestration platforms such as Docker, Kubernetes, or equivalent.
• Knowledge of monitoring tools and methodologies (e.g., Prometheus, Grafana).
• Excellent problem‑solving skills, strategic thinking, and a strong ability to debug complex systems.
• Exceptional communication skills and the ability to effectively collaborate with cross‑functional teams.

For Pay Transparency:
The base salary range for this position in the selected city is $129,960 – $246,240 annually.

Compensation may vary outside of this range depending on factors such as the candidate’s qualifications, skills, competencies, and experience, and location. Base pay is one part of the total package, which may also include discretionary bonuses/incentives and restricted stock units.

Benefits may vary depending on the nature of employment and the country of work location. Employees have day‑one access to medical, dental, and vision insurance; a 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; wellbeing benefits; and 10 paid holidays, 10 paid sick days, and 17 days of paid personal time (prorated upon hire with increasing accruals by tenure).

For Los Angeles County (unincorporated) candidates:
Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Criminal history may impact duties that involve interacting and occasionally having unsupervised contact with clients or colleagues, appropriately handling and managing confidential information, and exercising sound judgment.

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at