Systems Engineer

Position: Systems Engineer I
Dive in and do the best work of your career rney alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here.

We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don't have to worry!

We are looking for an entry-level hardware technologist with experience testing and deploying firmware to server hardware orting to the Manager of Infra::

Machines::

Design, the Firmware Qualification Engineer will qualify and deploy firmware packages across Digital Ocean products and components and join a team of engineers who have already paved the way for the many tens of thousands of servers in our infrastructure. The ideal candidate will be eager to face new challenges as Digital Ocean continues to scale its data center footprint and explore new technologies to bring to our customers.

What You'll Be Doing:

* Work with vendors and internal peer teams on qualifying, onboarding, and delivering new firmware to the Digital Ocean ecosystem

* Act as Tier 3 escalation on-call for triage, investigation, and resolution of system firmware issues in the Digital Ocean fleet (both customer-facing and internal)

* Participate in 24/7 on-call rotation with other members of the team Improve existing firmware and hardware configuration automation/validation, for both hardware platforms and components (such as NIC, Storage and BMC)

* Engage with hardware vendors about new automation features and existing bugs

Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations

* Coordinate with Ops teams on monitoring thresholds, failure modes and alerting

Assist in troubleshooting causes of failures and work to prevent them in the future

* Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

What We'll Expect From You:

* Technical Degree (BS Computer Science/Engineering) or equivalent practical experience

* Strong understanding of x86 server hardware architecture and subsystems.

* Ideally, you've worked with non-x86 hardware too!

Demonstrated professional proficiency in configuration management best-practices (we use Ansible and Chef)

* Experience automating server firmware components at large-scale using industry-standard tooling (Redfish, IPMI, etc) including a deep understanding of benchmarking, automating test frameworks, and process automation in general

* Practical knowledge of PXE boot, UEFI, Linux/OS boot, AMI/OEM BIOS distributions, OpenBMC/AMI/OEM BMC implementations, RAID and other storage resiliency technologies, and the full Network stack- from NIC firmware to TCP/IPAdept at Linux (or Unix) operating systems. You'll be spending a lot of time working in one!

* Comfortable with version control systems (we use Git) and proficient in at least one programming language (such as Python or Go) Ability to participate in 24/7 on-call rotation with other members of the team

* Excellent communication skills, both within the team and with the broader company

* Have an insatiable passion for hardware, both new and old

Compensation Range:

* $83,000 - $104,000

* This is a remote role

JR:

#LI-Remote

Why You'll Like Working for Digital Ocean

* We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.

* We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and…