Onsite IT Support Analyst

Onsite IT Support Analyst

Tuesday through Saturday | Onsite in Seattle (Belltown)

Salary Range: $73,000–$90,000

Be the IT presence that keeps crisis support running — when it matters most.

At Crisis Connections, technology plays a vital role in ensuring our staff can provide compassionate, life‑saving support to people in crisis. As our IT Support Analyst, you’ll be the trusted professional supporting high‑volume service hours—helping ensure our systems, tools, and people are fully supported when demand is highest.

This is a hands‑on, people‑centered role for someone who enjoys solving problems, explaining technology clearly, and being a calm, reliable presence in a fast‑paced environment.

• You’ll directly support teams providing critical crisis services across King County and Washington State.
• You’ll be the go‑to IT support during weekends and evenings, ensuring continuity of operations.
• You’ll work closely with a collaborative IT team that values learning, trust, and shared responsibility.
• Your work will have a real, daily impact on staff doing emotionally demanding—and deeply meaningful—work.

• Provide onsite, frontline IT support for staff during assigned weekend shifts.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Prepare and deploy equipment for new hires; support onboarding and offboarding.
• Maintain accurate documentation in ticketing and asset management systems.
• Install, configure, and maintain Windows systems, Microsoft 365 tools, and peripherals.
• Escalate issues appropriately and collaborate with IT teammates and on‑call leadership.
• Support a high‑availability, contact‑center environment with professionalism and empathy.

• 2+ years of experience in a technical or IT support role.
• Hands‑on experience supporting Windows environments and Microsoft 365.
• Strong customer‑service mindset and ability to explain technical concepts clearly.
• Comfort working independently during assigned coverage hours.
• Reliability and strong communication skills.

• IT certifications (CompTIA A+, MCP, or similar).
• Experience in nonprofit, corporate, or call‑center IT environments.
• Familiarity with ITIL or structured support processes.

• Evenings Tuesday – Saturday.
• 100% onsite during scheduled hours (Seattle – Belltown area).
• Participation in an on‑call rotation for urgent IT issues.
• Physical ability to lift and move equipment up to 50 lbs.

We offer a comprehensive benefits package designed to support your well‑being and growth.

If you’re passionate about technology, enjoy supporting people, and want your work to directly contribute to a mission that strengthens our community, we’d love to hear from you.

Apply today to support the technology behind life‑saving crisis services we provide.