Implementation Specialist, WFS , Process Excellence & Transformation, WFS
Listed on 2026-05-30
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IT/Tech
Business Systems/ Tech Analyst, Data Analyst, Business Continuity
Implementation Specialist, WFS , Process Excellence & Transformation, WFS
Job : | Services LLC
We are seeking a dynamic and experienced Implementation Specialist to join our Field Operations team. The role serves as a key liaison between Field Operations and stakeholders, orchestrating successful process launches and maintaining operational excellence. The candidate will coordinate new process implementations, provide on‑site support during critical phases, and manage comprehensive change initiatives.
The Implementation Specialist will drive operational success through strategic stakeholder management, partnering closely with High‑Volume Hiring teams, Talent Intelligence groups, and Business Managers to ensure alignment and successful execution of initiatives. Responsibilities include supporting User Acceptance Testing (UAT) processes, gathering partner feedback, and maintaining strong relationships with Node leaders throughout the region. The role requires strong project management skills: managing the Field/CA intake process through Asana, handling SIM resolution, and leading weekly Friday calls to maintain operational alignment.
Key Job Responsibilities- Coordinate and manage new process launches to Field teams
- Provide on‑site implementation support during critical phases
- Lead change management initiatives and strategies
- Monitor and resolve real‑time implementation issues
- Oversee tactical execution of projects
- Build and maintain partnerships with Node leaders
- Coordinate with High‑Volume Hiring (HVH) and Talent Intelligence (TI) teams
- Support User Acceptance Testing (UAT) processes
- Gather and analyze feedback from I9, DT, ACCS (Yeti) partners
- Manage relationships with Business Managers (BMs)
- Help develop and maintain standard operating procedures (SOPs)
- Update stakeholder SOPs based on UAT and process changes
- Develop and manage contingency plans
- Handle escalation management
- Oversee ACC/Offsite venue management
- Develop and maintain Field operation processes
- Manage Field/CA intake process through Asana
- Handle SIM resolution
- Own and lead Friday calls
- Support Field realignment and organizational changes
- Role is divided into East and West regions, with each specialist responsible for their designated geographic area
- Provide dedicated support during high‑visibility launches in their region
- Ensure consistent execution of processes across their territory
- Build relationships with regional stakeholders
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Advanced proficiency in Excel (Pivot Tables, VLOOKUPs) and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross‑functionally with tech and non‑tech teams
- 3+ years of driving end‑to‑end delivery and communicating results to senior leadership
- 3+ years of driving process improvements
- Experience in stakeholder management across varied organizational levels
- Experience building processes, project management, and schedules
Salary: USA, WA, Seattle - 82,700. USD annually
Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at (Use the "Apply for this Job" box below)..
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