Director,Product Design & Innovation Job Seattle area,Washington USA,IT/Tech

Role Overview

The Director, Product Design & Innovation is a leadership role responsible for driving Wong Doody’s digital product experience and design practice, with a focus on promoting the agency’s positioning as a Creative Technology Agency. Reporting to the SVP Product Experience, Americas, this role supports the development and execution of product design initiatives and assembles new and organic client opportunities.

The Director will blend strategic thinking with hands‑on leadership in product design projects, leveraging emerging technologies and methodologies to create cutting‑edge user experiences. This craft‑focused role serves as a champion of innovation culture and ensures Wong Doody stays on the bleeding edge of technology and forward‑thinking strategies that lead to new client engagements.

Key Responsibilities

Strategic Leadership & Growth
- Oversee the East Region Product Experience teams and their direct reports, while collaborating with West Region XD leadership for overall craft leadership in North America.
- Operate within a globally distributed delivery model to deliver world‑class digital product experiences while maintaining high standards of design quality.
- Partner with SVP Experience Design to support, define, and drive the Product Experience strategy for the Americas, aligning it with the agency’s commitment to preserving the commercial value of design.
- Collaborate with SVP, Experience Design and Global leadership on talent assessment and team performance management criteria.
Business Growth
- Build client relationships with Infosys and organic channels to ensure revenue growth in digital product experience design.
- Provide support for estimation, sizing, casting, and process development during pre‑sales and business development efforts.
- Act as an ambassador for the agency’s Product Experience design expertise in client engagements.
- Maintain strong relationships with Infosys stakeholders and external clients, demonstrating deep understanding of their needs.
- Showcase design and tech capabilities in business development and pre‑sales to help win new projects.
Innovation & Emerging Technologies
- Serve as one of North America’s AI Ambassadors, partnering with global AI Ambassadors to support AI Design leadership.
- Drive innovation by exploring and integrating emerging technologies into product‑driven experience solutions.
- Educate and inspire internal teams and clients on new technology possibilities through discovery workshops and rapid innovation streams.
- Advocate for forward‑thinking, future‑proof solutions that keep the agency and its clients ahead of industry trends.
Product Development & Delivery
- Oversee end‑to‑end execution of product design projects, especially those in collaboration with Infosys, from concept through launch.
- Coordinate with onshore and offshore design teams, leveraging the global casting pool for integrated solutions.
- Ensure a human‑centered design approach that enhances usability, engagement, and customer satisfaction.
- Align product development with client objectives in collaboration with Creative, Strategy, and Engineering North America teams.
- Implement tech‑enabled ways of working that support rapid experimentation, prototyping, and iteration based on user feedback and data.
- Promote consultative selling and delivery approaches that lead to the best outcomes for clients.
Team Leadership & Collaboration
- Lead, mentor, and inspire the East Region Product Experience team, fostering a culture of creativity, collaboration, and continuous innovation.
- Provide guidance and support to XD team members through improved casting and team structures.
- Collaborate with the West Region Product Experience lead to maintain consistency in vision and standards.
Innovation Culture & Trend Spotting
- Serve as an internal thought leader on emerging trends in technology, design, and customer engagement, producing published pieces for marketing and communications.
- Identify and assess new tools, platforms, and practices that could enhance our offerings.
- Cultivate an innovation culture with frameworks for experimentation, knowledge‑sharing, and agile thinking.
- Champion diversity of thought and encourage research…