Shop - Product Manager, Seller Listing Risk

Responsibilities

About the team: E-commerce's Governance and Experience at Tik Tok is a global team responsible for ensuring our marketplace is safe and trustworthy not only for our users, but also for sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced technical product manager to drive seller and creator governance product strategies and solutions for Tik Tok Shopping in North America regions.

As a product manager on our E-commerce team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies. You will be working on governance and ecosystem features, technical strategies to improve Tik Tok shopping, as well as methods to detect and address risky behaviors and actors in the Tik Tok E-commerce ecosystem.

• Develop metrics to measure success of product features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.
• Independently design and implement product solutions to ensure listing safety and quality and provide smooth listing experience to sellers as well as ensure quality and authenticity of listings on the platform.
• Design listing checkpoints and velocities to proactively mitigate risks, and develop listing approval enhancements.
• Provide insights on product performance and customer behavior, identifying and prioritizing growth opportunities and improvements, defining product requirements for new features and coordinating development efforts as the product owner.
• Work closely with modeling team to develop and implement strategies, define thresholds for precision, recall, overkill for model deployment; optimize products and features to increase automation, reduce error and manual review and moderation.
• Define and drive product strategy and roadmap in collaboration with cross-vertical and cross-functional teams.
• Manage prioritization and balance trade-offs among seller experience, user experience and creator experience within the e-commerce ecosystem.

Minimum Qualifications

• 3+ years of experience in product management in consumer-facing mobile or web Internet companies.
• Broad technical knowledge and in-depth understanding of Machine Learning, statistical modeling, algorithms, OCR and ASR, etc.
• Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders.
• Strong analytical and quantitative skills with the ability to use data and metrics to evaluate assumptions, make recommendations and decisions, and drive execution.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team.

Preferred Qualifications

• Understanding of and passion for e-commerce and retail.
• Knowledge of user generated content platforms and LIVE streaming is a plus.
• Strong interpersonal skills, able to develop and nurture relationships with stakeholders and vendors.
• Excellent communication skills and ability to communicate technical concepts to non-technical stakeholders and audience.
• Flexible and experienced in project management, can lead and operate multiple project streams confidently.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Base salary range: $176,320 - $296,020 annually (depending on city).

Benefits may include medical, dental, vision insurance, 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of paid personal time (prorated upon hire with increasing accruals by tenure). The company reserves the…